Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. With rising customer acquisition costs and intense competition, boosting your conversion rate is essential for growth. Together, they create an engine for customer acquisition and engagement.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

PeopleMetrics

DECEMBER 12, 2017

These systems capture customer data from disparate information silos such as emails, ERP systems, and business intelligence tools to provide analytics around sales cycles, marketing campaigns, customer acquisition strategies, etc.

CEM 84

CEM CRM Customer Relationship Management VOC 84

VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Intercom, Inc.

JUNE 14, 2022

With a holistic view of a customer’s engagement with your company, you can provide tailored service at each stage in their journey. . Basic: The basic stage is where storytelling begins.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

Lumoa

FEBRUARY 28, 2023

NPS surveys are one common component of a solid customer feedback strategy Source Create a plan to act on the feedback you receive When your feedback collection strategy is working well, your customers may be providing overwhelming amounts of feedback. It can almost feel paralyzing.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

Execs In The Know

MARCH 13, 2023

.” All departments must be aligned on customer success Customer retention is as important, if not more important, than customer acquisition Feedback fromcustomers is a driving factor in business decisions Data and tools are used to understand customer intent, needs and wants Proactive support is an ongoing investment Data Fuels Actionable Insights (..)

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Zendesk

OCTOBER 11, 2021

These metrics can usually show how CX teams are doing in aggregate and directionally, but fall short in giving actionable insights that CX leaders can use to improve processes and performance. Customer lifetime value (CLTV) gives CX leaders a sense of how loyal a customer is to the brand and is a good proxy for brand loyalty.

Scorecard 98

Scorecard Net Promoter Score CX Customer Satisfaction 98

C3Centricity

AUGUST 17, 2020

In surveying more than 560 global brand managers and CMOs, the analysis concludes that new customer acquisition (75%) and social media engagement (72%) are the two primary ways they determine the success of their brand marketing efforts. However, there is still a lot of room for improvement.

Social Media 118

Social Media Retail B2C Customer Service 118

SurveySensum

DECEMBER 4, 2024

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Use an omnichannel approach to reach your customers where they prefer to engage. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

MAY 15, 2024

You’ll discover strengths, weaknesses and acquisition opportunities Customer retention is one aspect of driving revenue for your business. The other, which takes place long before retention, is customer acquisition. Beyond just offering a score, it opens up a feedback loop that provides actionable insights.

Net Promoter Score 78

Net Promoter Score NPS Start-ups Actionable Insights 78

Gainsight

JUNE 15, 2022

The strategy uses the product as the primary tool for customer acquisition, retention, and expansion. There are different PLG tactics for each of these different points in the customer journey. At the acquisition stage, we most often see freemium or free trial offerings. What percentage of your customers stay. .

Non-Profits 52

Non-Profits Customer Acquisition Actionable Insights Sales 52

SurveySensum

SEPTEMBER 11, 2023

This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue. But why measure it?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

C3Centricity

DECEMBER 3, 2018

OnBrand Magazine study) In surveying more than 560 global brand managers and CMOs, the analysis concludes that new customer acquisition (75%) and social media engagement (72%) are the two primary ways they use to determine the success of their brand marketing efforts. However, there is still a lot of room for improvement.

Social Media 87

Social Media Start-ups CRM B2C 87

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49

CSM Practice

JUNE 6, 2020

Depending on your business, there may be more actionable insights to be gleaned from tracking renewal rates for different customer segments or cohorts as well. Recognizing these patterns early is key to taking proactive and strategic action for customer success managers.

Start-ups 89

Start-ups Customer Satisfaction Customer Acquisition Actionable Insights 89

Gainsight

JULY 30, 2024

This metric helps companies allocate resources, focusing on high-value customers to maximize profitability. CLV is useful for strategic decision-making, guiding investment in customer acquisition and retention programs. This metric is a direct indicator of customer satisfaction and the effectiveness of loyalty programs.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 11, 2024

This lack of information creates a gap between what experiences you are providing and what experiences your customers are expecting. So, to succeed in the era of AI, companies need to prioritize customer acquisition and effective utilization of comprehensive customer data.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Gainsight

JUNE 21, 2022

So, what’s a business to do about avoiding increasing customer acquisition cost (CAC)? They are turning to existing customers for their stream of revenue. That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Engineering 52

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

OCTOBER 26, 2023

When customers are loyal, they not only come back for repeat business but can also become brand advocates, bringing in new customers through positive word-of-mouth. Customer loyalty helps in establishing a solid customer base, increasing customer lifetime value, and reducing customer acquisition costs.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. NPS cuts cost of customer acquisition: According to the research done by Frederick Reichheld of Bain & Company (the inventor of NPS) increasing customer retention rates by 5% increases profits by 25% to 95%.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SugarCRM

FEBRUARY 9, 2023

Customer lifetime value (CLV) indicates the profitability of your company. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). But this formula doesn’t consider customer acquisition.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Customer acquisition cost (CAC).

Social Media 52

Social Media NPS Net Promoter Score Retail 52

SugarCRM

OCTOBER 3, 2024

Performance Tracking Analytical CRMs track important metrics like customer lifetime value (CLV), customer acquisition cost (CAC), and return on investment (ROI). These insights help you determine what’s working and what’s not in your sales, marketing, and service efforts.

CRM 26

CRM Predictive Analytics Sales Social Media 26

SugarCRM

NOVEMBER 19, 2019

However, you can streamline all your interactions with the customers on social media via Sugar Market. Allowing you to schedule posts, manage accounts and track brand performance, Sugar Market will enable you to boost engagement and accelerate customer acquisition. Create Custom Surveys – Fast.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Use an omnichannel approach to reach your customers where they prefer to engage. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

1 to 1

APRIL 15, 2025

Conversational AI , for instance, can comb through sales interaction transcripts and pull out actionable insights to inform training and best practices, Olsen said. AI-powered solutions can uncover behaviors that lead to seller success, so teams can replicate those behaviors team-wide.

AI 26

AI CX Contact Center Sales 26