Lumoa

FEBRUARY 28, 2023

Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

Social Media 87

Social Media Start-ups CRM B2C 87

Gainsight

JULY 30, 2024

Customer Sentiment Customer sentiment analysis involves interpreting and categorizing the emotions expressed in customer feedback, which can be gathered from various sources including social media, reviews, and customer support interactions.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 11, 2024

This lack of information creates a gap between what experiences you are providing and what experiences your customers are expecting. So, to succeed in the era of AI, companies need to prioritize customer acquisition and effective utilization of comprehensive customer data.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. NPS cuts cost of customer acquisition: According to the research done by Frederick Reichheld of Bain & Company (the inventor of NPS) increasing customer retention rates by 5% increases profits by 25% to 95%.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Customer acquisition cost (CAC).

Social Media 52

Social Media NPS Net Promoter Score Retail 52

SurveySensum

OCTOBER 26, 2023

When customers are loyal, they not only come back for repeat business but can also become brand advocates, bringing in new customers through positive word-of-mouth. Customer loyalty helps in establishing a solid customer base, increasing customer lifetime value, and reducing customer acquisition costs.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SugarCRM

FEBRUARY 9, 2023

Customer lifetime value (CLV) indicates the profitability of your company. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). But this formula doesn’t consider customer acquisition.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SugarCRM

OCTOBER 3, 2024

Marketing Automation With marketing automation features embedded into your CRM , you can set up email campaigns, schedule social media posts, and track how customers interact with your marketing content. These insights help you determine what’s working and what’s not in your sales, marketing, and service efforts.

CRM 26

CRM Predictive Analytics Sales Social Media 26

SugarCRM

NOVEMBER 19, 2019

Does your team juggle different marketing platforms to identify customer touchpoints and leverage each one of them? With social media, these are changing at a rapid pace. However, you can streamline all your interactions with the customers on social media via Sugar Market. Create Custom Surveys – Fast.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20