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When compared with customers who had negative experiences, those who had positive experiences were more likely to recommend, trust, try new products or services, purchase more, and forgive your company after a mistake. Measuring customer feedback is the first step to measuring up to your customers’ expectations.
This reactive model is driven by escalations, customer needs, and importance of logo. Insights and Actions. The customer success team has invested in mapping out available data to discover actionableinsights into the customer base. ActionableInsights. Health Score.
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