Remove Actionable Insights Remove Customer Expectations Remove Customer Feedback
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Challenges : Balancing internal resources with customer expectations is always a challenge. It’s important to set realistic timelines and communicate them clearly to customers. It reminds businesses to think beyond what customers explicitly ask for and focus on what will truly meet their needs in innovative ways.

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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback.

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May the Customer Experience (CX) Force be with you!

ECXO

Just like the diverse group of heroes banding together to overcome formidable obstacles, businesses must be prepared to listen to customer feedback, evolve their offerings, and address any issues that arise promptly. Regular cross-functional meetings can ensure that every department is aligned on customer experience goals.

CX 296
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The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

eglobalis

Frustrations with NPS Oversimplification of Customer Sentiment NPS categorizes customers into promoters, passives, and detractors based on a single question. This binary approach fails to capture the nuanced emotions and motivations behind customer feedback, leading to a superficial understanding of customer experiences.

NPS 434
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Growth vs. Customer Experience: A Dilemma?

ECXO

Companies that can master the balance between driving growth and fostering genuine, positive interactions with their customers are not just survivingthey’re thriving. Whats more, the COVID-19 pandemic accelerated this shift, as companies adopted digital tools and reimagined customer touchpoints to remain relevant.

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

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Designing and Rolling Out a Global Customer Experience Strategy

ECXO

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.