Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Gathering Direct Feedback Obtaining feedback from customers is essential. Personalize the Questions You Ask Customers expect to receive personalized attention.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Hodusoft

NOVEMBER 27, 2022

Telemarketing software is a technological aid for businesses to streamline their call center operations for achieving business goals such as acquiring or retaining more customers, spreading brand awareness, nurturing customer relationships, etc. Omnichannel telemarketing software can make this possible.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

FEBRUARY 1, 2023

The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Mobility: Just as customers expect 24×7 accessibility, today’s employees expect flexibility in terms of their working location.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

DECEMBER 28, 2022

Customers may feel frustrated if they have to call back multiple times to get their answers, creating an unsatisfied customer experience and impacting the brand’s reputation. Therefore, FCR becomes a crucial metric for customer relationship management. Features such as IVR, ACD , skill-based routing, etc.,

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Zendesk

OCTOBER 20, 2023

Businesses of any size, type, or industry can use a customer service plan to improve their customer experience. Startups use customer service plans to establish a foundation for building customer relationships and loyalty from day one.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Hodusoft

NOVEMBER 1, 2022

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52