Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. Focus on every potato’ – that’s what you need to keep in mind if you want to deliver good customer experience in a restaurant. If one customer had a bad experience, and you didn’t deal with the situation right away, things could spiral. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

SurveySensum

AUGUST 28, 2024

Top 10 Companies with Great Customer Experiences In 2024 Let’s take a look at the 10 best companies for customer experience in 2024, according to Forbes , because customer experience isn’t just about creating awesome products – it is also about delivering seamless and memorable experiences that exceed customer expectations.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Gainsight

JUNE 28, 2024

Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. The takeaway?

Education 52

Education AI Artificial Intelligence Start-ups 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. Although, the meaning of a ‘good’ score varies across industries and businesses, generally, a CSAT score Above 80% is considered awesome denoting your business has the highest number of satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth. Thats the kind of loyalty every business aims for.

Touchpoint 93

Touchpoint Actionable Insights Start-ups Customer Satisfaction 93