Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 That’s a lot of shopping carts, checkouts, and happy customers! Regularly analyze and adapt your strategies to stay ahead of the competition and meet evolving customer expectations.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

OCTOBER 7, 2024

Craft a narrative where every customer feels valued, heard, and truly understood. As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Welcome to the future of customer success with Unison. Today, it’s about lighting the path to growth.

AI 62

AI Gaming Actionable Insights Sales 62

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty. Wrapping Up!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Intercom

JANUARY 20, 2025

The quality of your customer service either builds and reinforces crucial trust, or severely undermines it if issues are not resolved satisfactorily. Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Taking this transparent approach to customer service can help you foster trust and advocacy among users. Customer satisfaction.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? This will help you address their unique pain points.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Callminer

FEBRUARY 27, 2019

Choose a customer survey methodology that aligns with your brand. 6. .” — Jeffrey Mack, Director of Marketing at SaleMove, What is Voice of the Customer and Why Does it Matter?, Assess the data under the lens of potential sales opportunities. Sometimes customers will catch you off guard. SaleMove; Twitter: @salemove.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Retently

OCTOBER 11, 2024

The challenge lies in ensuring that every touchpoint across all channels meets the high standards your customers expect. This is where Quality Assurance tools come into play—they help pinpoint inconsistencies, monitor agent customer service performance, and highlight areas for improvement.

Retail 133

Retail Scorecard Sentiment Analysis Customer Service 133

SurveySensum

OCTOBER 17, 2024

As a result, the initial step is to collect feedback from customers via various channels, such as online reviews, NPS /CSAT surveys, social media reviews, and customer support tickets. Now, analyzing customer feedback is not as easy as it may seem – especially the qualitative feedback.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. . Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

JUNE 14, 2022

CRM software is critical for tasks such as scheduling sales calls, accessing customer data, and analyzing trends across the customer journey – from browsing to buying. CRM software provides 360-degree visibility into what customers and prospects are doing, where their interests lie, and how to approach their individual needs.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. It helps agents to maximize their potential in the least amount of time.

Sales 52

Sales CRM Omnichannel Social Media 52

Retently

NOVEMBER 29, 2024

Enhance the customer experience – feedback helps you make changes that ensure future customers have an even better first experience. Remember, customers expect seamless experiences, with 66% believing businesses should anticipate their needs. For instance: In Ecommerce , a confusing checkout process can mean a lost sale.

Start-ups 120

Start-ups Retail Actionable Insights Hospitality 120

Totango

JULY 2, 2019

These days, customers expect personalized service. Whether they’re shopping for software or a way to increase sales, they expect you to be right there next to them searching for every potential edge that will help them grow their business. Customers expect high standards. Constantly Deliver Value .

Actionable Insights 86

Actionable Insights Customer Relationship Sales Education 86

Retently

MARCH 14, 2023

That is specifically relevant for subscription-based companies surveying their customers every six months or big-ticket-item ecommerce businesses that inquire about their experience with the product 3 months after the purchase. Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

Gainsight

JUNE 13, 2019

This guide will discuss everything you’ll need to know about proactively gathering feedback, so you can determine who your strongest customers are, where your strong and weak points are, and continually improve your overall customer experience. Customer feedback trends. Why: Collecting feedback is vital to your business.

Customer Feedback 94

Customer Feedback NPS Actionable Insights Customer Satisfaction 94

SurveySensum

JANUARY 20, 2025

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

ClearAction

DECEMBER 26, 2022

The first step to higher retention is Sales’ focus on your ideal customer profile. Do your Sales reps’ incentives include retention? Likewise, large portions of the customer journey occurs outside of a brand’s touch-points. Recommendations depend upon cumulative experiences.

CX 71

CX Customer Experience VOC Legal 71

Hodusoft

MAY 11, 2022

Most businesses are relying on data-driven insights to provide essential information for equipping their agents to improve conversion rates by enhancing CX metrics. If the revenue model is sales-driven, Hosted PBX System is the best choice.

CX 98

CX Government Omnichannel Actionable Insights 98

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. These tips will help you ask the right questions, connect better with your customers, and turn feedback into fuel for growth. pre-sale, post-sale, customer support).

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. And that’s why, precisely, Ive done the heavy lifting for you.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

APRIL 6, 2022

Ecommerce & Retail has experienced a good boost in their scores as well, given the fact that COVID limitations have turned customer attention to the online, challenging the industry to keep up with customer expectations and a bigger demand. . Can You Predict Total Sales with Customer Satisfaction Score ? .

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

Aquire

AUGUST 30, 2021

Ultimately, survey feedback helps foster a customer-centric culture which in turn creates happier customers. And that’s good news because happier customers mean higher retention, more sales, and a thriving business. Planning your customer survey. Analyzing data for actionable insights.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Execs In The Know

FEBRUARY 21, 2025

Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

UJET

NOVEMBER 18, 2019

Arguably very few people interact with customers more than support teams and in 2020 we will begin to see the impact and value of support data being shared across the enterprise. The reality is, while it may be in the background, by providing automatic and instant actionable insights, AI will dramatically improve day-to-day employee work.

Contact Center 78

Contact Center Machine Learning AI Omnichannel 78

SurveySensum

DECEMBER 4, 2024

Using NPS to refine services ensures banks not only meet but exceed customer expectations. Competitive Benchmarking NPS allows banks to compare their performance metrics against their competitors by measuring how likely their customers are to recommend their services. Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Zendesk

JUNE 17, 2022

This process could involve compiling social media responses or sending customer satisfaction surveys via email or text. Since launching the shakers in stores, sales have been underwhelming. The low sales numbers are a form of indirect feedback, but you want to pinpoint the source of the issue.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Zendesk

APRIL 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. Higher engagement from shoppers can lead to more sales, fewer abandoned carts, and deeper customer loyalty.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Execs In The Know

JANUARY 20, 2025

Customer expectations have evolved. Today, they expect seamless interactions, personalized touchpoints, and human-centered service whether theyre scrolling through social media, chatting with a bot, or walking into your store. Turn data into actionable insights that drive tangible business outcomes.

Customer Journey Map 52

Customer Journey Map Social Media Touchpoint Actionable Insights 52

SugarCRM

APRIL 28, 2022

It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Artificial Intelligence 49

Artificial Intelligence Finance CX Customer Acquisition 49

VOZIQ

AUGUST 13, 2023

You will also discover how to retain customers through exceptional customer service, building trust and credibility, offering incentives and loyalty programs, and implementing customer retention strategies. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Doing CX Right

OCTOBER 20, 2020

The reason is that the most reputable brands, like Starbucks, proactively LISTEN to customers and use feedback to deliver personalized experiences that exceed customer expectations. The best in class companies also care about employee views and empowers their staff to deliver customer excellence. THE GAME CHANGER .

Gaming 69

Gaming VOE VOC Close the Loop 69