eglobalis

JULY 31, 2024

By understanding and leveraging MarTech, businesses in this region can achieve unparalleled customer satisfaction, expansion and loyalty. Similarly, the LATAM, NAM and EMEA, with their distinct market dynamics and customer expectations, are greatly benefiing from tailored MarTech strategies to enhance CX.

Customer Experience 428

Customer Experience Social Media Predictive Analytics AI 428

SurveySensum

MARCH 3, 2025

For instance , if customers frequently express frustration about a particular feature in product reviews, businesses can proactively address the issue before it affects customer retention. Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Hodusoft

OCTOBER 14, 2022

Modern customers expect to be served equally across all channels. An omnichannel contact center software can help businesses to meet this expectation. It integrates all the conversations across different channels to deliver exceptional customer support. 7 best practices of e-commerce customer service call center.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

SEPTEMBER 25, 2023

These are real-time insights that can be used to make immediate changes to your content strategy. Many companies are now leveraging social listening to track keywords and brand mentions. Gathering specific and relevant feedback will help you produce videos that align with the needs of customers and your marketing objectives.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52