Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It has limited customization options in lower-tier plans and limited analytics.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

JANUARY 13, 2025

A great CES tool should make it a breeze to design clean and simple surveys. Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Even better? Ready to find the one that fits your needs?

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. If this process isn’t tailored to your company, you’ll set inaccurate survey response rate benchmarks and compromise all future evaluations.

CEM 78

CEM Net Promoter Score NPS Customer Survey 78

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. API Integration : Zykrr doesn’t support API integrations, restricting data synchronization across systems.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

OCTOBER 17, 2023

You can launch any type of survey in less than 10 minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. Users can create different surveys like product, customer, and employee surveys in multiple languages. The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CX Journey

MARCH 31, 2016

Traditional models of data collection and customer research result in a variety of pitfalls, rendering the information obtained only fractionally useful at best. For example, customer surveys cannot objectively measure a store’s performance because survey respondents are prone to their own bias and subjectivity.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39

Comm100

DECEMBER 14, 2017

While this is not always the case with hardware and software deployments where the deliverables are very clearly defined, experience projects are sometimes a little bit harder to fully scope out. Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights.

Customer Experience 116

Customer Experience Net Promoter Score NPS Close the Loop 116

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

JUNE 5, 2024

*Source: G2 , Sep 18, 2018 Best Features It creates different types of custom surveys that align with your organization’s competencies and goals. It integrates with various HR and performance management systems. It seamlessly combines customer, employee, and peer feedback into one cohesive system. G2 Review : 4.5/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It offers approaches for custom surveys, such as branching and skip logic. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 23, 2023

Poor Survey Customizations The primary role of any survey platform should be to allow users to design high-quality customizable surveys. With GetFeedback there is a limitation when it comes to customized surveys because there is no option to edit CCS, HTML, etc, as evident from this customer review.

NPS 52

NPS Social Media Outlook Text Analytics 52

Sprinklr

JULY 22, 2021

So, that 1-star review for your product doesn’t mean one unhappy customer, it’s also potentially costing you the next one. Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Using Medallia for your CX goals?

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

Qualtrics

APRIL 14, 2021

However, in delivering its food processing and packaging solutions, it found that customers were unhappy – even when the deadlines were met. When the brand tried to investigate, it found that it took too long to translate customer responses to actionable insights, so it knew there was room for improvement.

B2B 26

B2B Close the Loop CX B2C 26