SurveySensum

DECEMBER 4, 2024

Use an omnichannel approach to reach your customers where they prefer to engage. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Artificial intelligence (AI) is a top topic in customer experience management. So, monitor behaviors that prevent issues. It has amazing practicing techniques. I love it.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MAY 19, 2023

Use an omnichannel approach to reach your customers where they prefer to engage. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52