Totango

FEBRUARY 11, 2022

B2B companies that aren’t prioritizing customer experience are missing out on the competitive edge enjoyed by their B2C counterparts. In a B2B SaaS context, delivering a frictionless customer experience can improve sign-up rates and free-to-paying customer upgrades for freemium apps.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

NPS 78

NPS Net Promoter Score CEM Customer Loyalty 78

SurveySensum

MARCH 19, 2025

From DIY capabilities to omnichannel feedback management to real-time closed feedback mechanism – the tool provides a 360 degree customer experience management! By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). It answers the question: How hard did your customers have to work to resolve their issues or achieve their goals? The key takeaway?

Sentiment Analysis 120

Sentiment Analysis Net Promoter Score NPS Touchpoint 120

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Retently

JULY 11, 2018

With the advent of the Net Promoter Score ®, capturing relevant feedback has never been easier. However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. Actionable Insight.

NPS 69

NPS Net Promoter Score CEM Social Media 69

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. However, customer experience surveys have evolved a lot since their verbal and print forms, which means that companies can now leverage a wide range of techniques to collect data.

CEM 78

CEM Net Promoter Score NPS Customer Survey 78

SurveySensum

JANUARY 20, 2025

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Qualtrics

JULY 15, 2019

It also gives you the data to link customer experience to value in order to prioritize future business initiatives. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Offer Multiple Channels for Customer Support.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Comm100

DECEMBER 14, 2017

While this is not always the case with hardware and software deployments where the deliverables are very clearly defined, experience projects are sometimes a little bit harder to fully scope out. Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. It is known for taking action on customer feedback that ACTUALLY impacts your revenue.

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. SurveyMonkey offers a range of tools and features that make it easy to design surveys, reach respondents, and gain actionable insights from the collected data.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 21, 2024

So, let’s take a look at customer journey analytics tools currently trending in the market. Top 7 Customer Journey Analytics Tools To Checkout 1. The tool allows you to build a deeper understanding of customer journeys and once the information has been gathered, the key findings and metrics are easy to report to your stakeholders.

Touchpoint 52

Touchpoint Sentiment Analysis Actionable Insights AI 52

Retently

MARCH 26, 2024

Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

eglobalis

AUGUST 19, 2024

While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before. How to Calculate Customer Lifetime Value (CLV) & Why It Matters, HubSpot, [link].

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

JUNE 5, 2024

It integrates with various HR and performance management systems. It seamlessly combines customer, employee, and peer feedback into one cohesive system. Pros Generates detailed and actionable feedback reports. G2 Review : 4.0/5 SurveyMonkey SurveyMonkey is a widely used online survey development cloud-based SaaS company.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 3, 2024

Are you truly listening to the voice of your customers ? SurveySensum is the one customer experience management tool that can help you answer these questions. It analyzes website feedback to enhance user experience, navigation, and page quality.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

Qualtrics

APRIL 14, 2021

However, in delivering its food processing and packaging solutions, it found that customers were unhappy – even when the deadlines were met. When the brand tried to investigate, it found that it took too long to translate customer responses to actionable insights, so it knew there was room for improvement.

B2B 26

B2B Close the Loop CX B2C 26

SurveySensum

MARCH 17, 2025

QuestionPro Pricing Alternative: SurveySensum SurveySensum is a customer experience management platform that enables users to create, launch, and analyze effective CX surveys across a wide range of industries. The goal is to guide you through the entire customer experience management process. Wrapping Up!

CX 52

CX Close the Loop Text Analytics Actionable Insights 52