Retently

JANUARY 13, 2025

Retently: Automation and Insightful Feedback Analysis Retently is a comprehensive customer experience management platform tailored for businesses that prioritize actionable feedback. Behavioral Analytics : Leverages heatmaps and session recordings to visualize user behavior. The key takeaway?

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

APRIL 28, 2024

Choose the Right Platform for You When you start evaluating various platforms, Lumoa stands out as a particularly compelling choice for medium to large enterprises focused on efficiently managing teh voice of the customers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. Users can create different surveys like product, customer, and employee surveys in multiple languages. It enables users to create detailed and customized reports. The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. Contact NICE to get a custom quote for your exact needs.

CX 52

CX Social Media Contact Center Compliance 52

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Fewer silos and dead ends. More collaboration and communication.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52