SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

DECEMBER 4, 2024

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. It is known for taking action on customer feedback that ACTUALLY impacts your revenue.

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JUNE 6, 2024

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical survey dashboard , and more, SurveySensum has advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. G2 Review : 4.7/5 Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 21, 2024

So, let’s take a look at customer journey analytics tools currently trending in the market. Top 7 Customer Journey Analytics Tools To Checkout 1. This dashboard can be customized to fit your business goals and can also be shared with stakeholders and across your team for better alignment of goals. G2 Review : 4.5/5

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Question Branching and Skip Logic: This feature helps provide a personalized survey experience to respondents by guiding them to relevant questions based on their prior responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

OCTOBER 3, 2024

Are you truly listening to the voice of your customers ? SurveySensum is the one customer experience management tool that can help you answer these questions. It analyzes website feedback to enhance user experience, navigation, and page quality. Best Features AI-driven text analytics for in-depth feedback analysis.

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JUNE 5, 2024

Also, you can manage and analyze feedback with automation which helps you save time and energy with manual analysis. It integrates with various HR and performance management systems. It seamlessly combines customer, employee, and peer feedback into one cohesive system. Pros Generates detailed and actionable feedback reports.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JANUARY 18, 2024

With advanced customer experience management tools like SurveySensum, you can take advantage of the super feature survey throttling that will allow you to keep check of your survey frequency and not allow you to send the same survey to your customers again and again. Enter the solution: survey throttling.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

OCTOBER 23, 2023

Question branching and skip logic features allow users to create a more personalized survey experience. The Text Analytics software enables users to get actionable insights from open-ended feedback. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

MAY 19, 2023

Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

APRIL 13, 2020

This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback. This technology simply turns spoken words into written words.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

SurveySensum

MARCH 17, 2025

QuestionPro Pricing Alternative: SurveySensum SurveySensum is a customer experience management platform that enables users to create, launch, and analyze effective CX surveys across a wide range of industries. The goal is to guide you through the entire customer experience management process. Wrapping Up!

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Using Medallia for your CX goals? Why Do Companies Use Medallia?

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 23, 2025

Its an AI-enabled customer experience management platform that helps companies make customer feedback actionable. This keeps surveys relevant, improves user experience, and drives higher completion rates. Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52