SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels. But how can you achieve it?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

MARCH 3, 2025

One of the major applications of text analytics is to shift through thousands of reviews and conversations on social media to extract relevant information and recurring pain points, enabling brands to take action in real-time and boost their customer experience and engagement digitally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Retently

FEBRUARY 9, 2024

You can achieve this by using different formats, such as open-ended questions – the “tell us more” type of questions – where customers are encouraged to provide detailed feedback in their own words. Essentially, they aim to uncover how it has changed the customer’s life or business operations.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Hodusoft

OCTOBER 14, 2022

Its advanced capabilities help e-commerce businesses step up their customer service levels. Let’s delve into the discussion of how it contributes to building a stellar customer experience. Multiple call transfers can annoy customers with high intent, detracting them from purchasing your product. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

SEPTEMBER 25, 2023

These are real-time insights that can be used to make immediate changes to your content strategy. Many companies are now leveraging social listening to track keywords and brand mentions. Gathering specific and relevant feedback will help you produce videos that align with the needs of customers and your marketing objectives.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

The plan gives your business a blueprint to achieve your customer service goals. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Simply put, a customer service plan serves as a roadmap for streamlining and strengthening customer support.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights.

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. There is no one way to think about your social media strategy — you must be thinking about all of these aspects. Fewer silos and dead ends.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. But really, its the engine that drives improvements in the customer experience.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

JANUARY 13, 2025

When you leverage this unified strategy to capture the full journey and turn fragmented insights into revenue-driving actions, you deliver personalized, friction-free experiences that make customers return for more. At the store, theyre asked for feedback on their pickup experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52