Actionable Insights Customer Experience Texas 
Beyond Philosophy
APRIL 8, 2019
Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally. Customers buy things emotionally and then justify the purchase with logic. A lot of organizations assume customers make rational buying decisions. Irrationality and data don’t mix.
Execs In The Know
JANUARY 29, 2023
A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?
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SurveySensum
AUGUST 28, 2024
Who wouldn’t want to pay a little extra to have a hassle-free and streamlined experience that saves time and effort? I know I would and so do 86% of customers for a better customer experience. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself.
Gainsight
AUGUST 3, 2023
This can’t-miss event for all Customer Success, Product, Community, and Customer Education enthusiasts features not one, but two exclusive gatherings in New York City on September 28th and in Austin, Texas on October 19th. Registration is open, and space is limited, so act quickly to secure your place.
CX Journey
MARCH 31, 2016
Information can be obtained on the typical customer, not just those respondents driven by an exceptionally positive or negative experience, or incentivized by future discounts or other such programs. Accordingly, the data collected from customer experiences must be actionable and placed into training plans.
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