Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you.

B2B 154

B2B NPS Start-ups Actionable Insights 154

SurveySensum

DECEMBER 2, 2024

Qualtrics CoreXM Large enterprises focused on advanced surveys Advanced survey customization Drag-and-drop survey design Mobile support Can collect customer data from various sources Contact for pricing details 4.4 How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Execs In The Know

APRIL 10, 2024

In today’s competitive marketplace, the ability to listen to and act upon feedback is not just a nice-to-have; it’s a critical component of a brand’s success strategy. Understanding your customers’ needs, expectations, and experiences is pivotal in today’s hyper-connected world.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

PeopleMetrics

OCTOBER 25, 2017

Measuring customer feedback is the first step to measuring up to your customers’ expectations. Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Don’t live in the gap.

CEM 122

CEM Customer Experience VOC Government 122

SurveySensum

APRIL 11, 2025

Using a mix of historical data analysis, customer feedback , and industry benchmarks goes a long way here. For example, if you want to improve your CSAT , first make a list of all the possible factors that affect customer satisfaction, like pricing, product reliability, etc. Did you find a better alternative? If not, why?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

SEPTEMBER 19, 2023

This shows that asking the right questions in in-app surveys can be a game-changer. With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It offers robust reporting tools that help you dive deep into customer feedback.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

Intercom, Inc.

DECEMBER 8, 2020

Below, we highlight how a little automation can go a long way for both your customers and your team. Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. Track your metrics effectively with Reports.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. This article aims to provide actionable insights into humanizing customer feedback processes. 5 Strategies for Humanizing Customer Feedback: 1.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

JULY 8, 2024

Whereas what they need to be focusing on is closing the customer feedback loop. Closing the Customer Feedback Loop Impact of misinterpretations and misuse While the Net Promoter Score is a widely used tool for gauging customer loyalty, its power can be significantly diminished when misinterpreted or misused.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 120

Sentiment Analysis Net Promoter Score NPS Touchpoint 120

CX Journey

MARCH 17, 2015

In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Amen to that!

VOC 77

VOC Gaming Start-ups Actionable Insights 77

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs).

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

DECEMBER 18, 2024

It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

ClientSuccess

MAY 25, 2023

The real-time analysis provides businesses with a concise summary of customer feedback, showcasing the top 5 things customers appreciate about your company and the top 5 recommendations for improvement.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

DECEMBER 4, 2024

Listen and Act on Feedback: Keep the surveys consistent and listen to customer feedback. More importantly, act on this feedback to make necessary improvements. Show customers that their opinions matter and that their feedback leads to change. Step 1: Conduct an NPS survey and collect feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

AUGUST 15, 2024

Whether you’re a small online store or a large retail chain, finding the right CSAT platform can be a game-changer. Key Takeaways CSAT surveys focus on a customer’s immediate feelings about a specific interaction (such as, after a ticket is resolved) or experience with your brand (like, how smoothly a delivery was handled).

Retail 109

Retail Customer Satisfaction NPS Customer Feedback 109

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Analyzing Market Trends and Customer Behavior The ecommerce landscape is constantly evolving, with new trends transforming the way brands operate and customers shop. One game-changer is automation.

Sales 151

Sales Social Media Predictive Analytics Start-ups 151

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. You are not leveraging customer feedback. Most businesses just collect customer feedback but they don’t act on it. Not sure how to leverage customer feedback?

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Here’s how it works.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 13, 2025

Identify the High-Impact Journey Understanding customer feedback at individual touchpoints wont help you. To truly understand the root cause of the problem, you need to get the full picture of customer behavior by analyzing the entire customer journey. Also, read our guide on how you can calculate your NPS.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Net Promoter Score Actionable Insights Customer Satisfaction 78

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS. free trial. Major product update.

NPS 68

NPS Net Promoter Score Actionable Insights Sentiment Analysis 68

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JANUARY 17, 2024

Ensure the questions resonate with the customer’s experience and send surveys at moments when they can engage with them effectively. These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Lumoa

APRIL 24, 2018

You won't be able to see a complete picture of your customer experience without looking at all metrics. You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customer experience."

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. For instance, swift responses from your support team often lead to positive customer reviews. This direct link between positive feedback and their actions significantly boosts team morale.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! What is the Impact of Customer Loyalty on Retail Success?

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. By capturing feedback when it mattered most, they achieved higher response rates and gained valuable insights.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78