ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. Innovation is your constant companion in this exhilarating journey.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

C3Centricity

NOVEMBER 26, 2024

Monzo’s commitment to customer-led innovation sets it apart in a competitive landscape. Monzo doesn’t just listen to customer feedback; it actively engages users in co-creating the bank’s services. A leading example of this approach is Monzo , a digital-first bank based in the UK.

Innovation 116

Innovation Customer Retention Customer Feedback Actionable Insights 116

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. Boost Customer Engagement with CRM-Integrated Email Surveys What is it?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

Customer Experience 456

Customer Experience Social Media Predictive Analytics AI 456

ECXO

JULY 26, 2023

Fortunately, there are a few organizations that stand out in their utilization of this information and in incorporating customer feedback into their products and services. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. Each aspect will be discussed in depth below.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95

Execs In The Know

APRIL 10, 2024

In today’s competitive marketplace, the ability to listen to and act upon feedback is not just a nice-to-have; it’s a critical component of a brand’s success strategy. Understanding your customers’ needs, expectations, and experiences is pivotal in today’s hyper-connected world.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. This article shares five easy ways to do just that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. Culturally and functionally, Lumoa is an obvious and ideal long-term partner for Shawbrook Bank.”

Customer Feedback 78

Customer Feedback Retail CX Actionable Insights 78

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. Custom reports are another tool in your toolbox that you can use to get more insight.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

MARCH 10, 2025

Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 28, 2024

By adding NPS to your business goals, you are using customer loyalty as a main tool to drive improvements and track the success of various initiatives. Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. Build Better, Smarter, Faster Products!

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Hospitality isn’t just about providing what a customer (guest) asks for. Analyze your customer feedback data and scrutinize it. “A

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

JANUARY 20, 2025

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

PeopleMetrics

OCTOBER 25, 2017

Measuring customer feedback is the first step to measuring up to your customers’ expectations. Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Don’t live in the gap.

CEM 122

CEM Customer Experience VOC Government 122

Experience Investigators

JANUARY 9, 2024

Ever wondered why negative customer feedback, as prickly as it can be, might actually be the secret weapon to your business’s success? In this episode, our host, Jeannie Walters, peels back the layers of this complex but vital aspect of customer experience management.

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

Retently

JULY 3, 2024

Whether you’re looking to enhance your interviews, gather detailed survey responses, or improve customer feedback , you’ll find plenty of useful tips and insights. They’re great for getting valuable insights across various contexts, such as customer feedback, team meetings or classroom discussions.

Sentiment Analysis 144

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 144

SurveySensum

SEPTEMBER 19, 2023

With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action. Let’s understand. Why Use In-App Surveys?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. This article aims to provide actionable insights into humanizing customer feedback processes. 5 Strategies for Humanizing Customer Feedback: 1.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 25, 2023

Customer feedback is not merely a tool for gauging customer satisfaction. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty. Gather Customer Feedback with Surveys – Sign Up for Free 6.

Customer Feedback 52

Customer Feedback Construction Customer Satisfaction Actionable Insights 52

SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Retently

JULY 8, 2024

Whereas what they need to be focusing on is closing the customer feedback loop. Closing the Customer Feedback Loop Impact of misinterpretations and misuse While the Net Promoter Score is a widely used tool for gauging customer loyalty, its power can be significantly diminished when misinterpreted or misused.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

PeopleMetrics

DECEMBER 12, 2017

While CRMs essentially capture transactional sales data and record details about a customer or account, they do not inherently reveal the customers' true sentiment and perceptions when interacting with your brand at different touchpoints. That’s where CEM comes into play.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. By analyzing large volumes of customer data, SurveySensum’s text analytics pinpoints key patterns and shifts in customer sentiment or behavior.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

DECEMBER 4, 2024

Listen and Act on Feedback: Keep the surveys consistent and listen to customer feedback. More importantly, act on this feedback to make necessary improvements. Show customers that their opinions matter and that their feedback leads to change. Step 1: Conduct an NPS survey and collect feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

SurveySensum

FEBRUARY 13, 2025

Identify the High-Impact Journey Understanding customer feedback at individual touchpoints wont help you. To truly understand the root cause of the problem, you need to get the full picture of customer behavior by analyzing the entire customer journey. They give you innovative ideas and business opportunities.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

JULY 11, 2018

The easiest way to think of it is as the evolution of the NPS methodology, which – over the years – changed from a data and research-based approach into a more integrated system that places a great deal of importance on the customer journey rather than just the survey data. Actionable Insight. The 3 Pillars of NPS2.

NPS 69

NPS Net Promoter Score CEM Social Media 69