Shep Hyken

SEPTEMBER 16, 2022

For example, advanced customization, abstract thinking and some types of complex problem solving cannot always be effectively performed by a machine. Businesses who want to use NLP to process customer feedback will find that this type of A.I. When it comes to processing feedback, categorization is king.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Lumoa

APRIL 24, 2018

You won't be able to see a complete picture of your customer experience without looking at all metrics. You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customer experience."

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Hodusoft

DECEMBER 11, 2024

Metrics and insights, of any kind are important. To paraphrase noted management consultant Geoffrey Moore, without metrics companies are blind and deaf, wandering out onto the web like deer on a freeway. It can be extremely useful in providing agents with real-time insights and recommendations.

AI 52

AI CX Contact Center Omnichannel 52