Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. This feedback can come from surveys, customer conversations, support ticket data, and more.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. It helps you decode the true potential of customer data and open up new growth avenues.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Close the Loop 52

SurveySensum

OCTOBER 21, 2024

Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed. Customer feedback is hard to come by, so when you do get it, every response counts. This helps in gathering focused and actionable insights.

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Shep Hyken

SEPTEMBER 16, 2022

For example, advanced customization, abstract thinking and some types of complex problem solving cannot always be effectively performed by a machine. Businesses who want to use NLP to process customer feedback will find that this type of A.I. When it comes to processing feedback, categorization is king.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

SurveySensum

SEPTEMBER 19, 2024

While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. Curious about it?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Zendesk

JUNE 17, 2022

Your experience at the ice cream parlor shows why it’s not enough for businesses to just gather customer feedback—they must act on it, too. Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. What is customer feedback management?

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

ClientSuccess

MAY 25, 2023

This AI-driven intelligent summary enables businesses to make informed decisions and take immediate action to drive positive outcomes. Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 10, 2024

Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? Why is customer feedback important? Types of customer feedback.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

NOVEMBER 19, 2017

Luckily there are more and more success stories in this field as well: companies who manage to ask the right question in the right place at the right time, not to burden customers with the surveys too much and who have a consistent method for analyzing the data, extracting the insights and acting on feedback. So that being said.

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Execs In The Know

AUGUST 12, 2024

The Role of Natural Language Processing (NLP) and Machine Learning According to yellow.ai , sentiment analysis relies on NLP and machine learning technology to identify the consumer’s emotional tone by analyzing patterns and inflections in customer feedback.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

NPS 78

NPS Net Promoter Score CEM Customer Satisfaction 78

Lumoa

JUNE 4, 2018

Lumoa, headquartered in Helsinki, Finland, offers a simple and intuitive service for analyzing large amounts of customer feedback. Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

Totango

FEBRUARY 11, 2022

Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. What is B2B Customer Experience? So, how do you deliver a superior B2B customer experience?

B2B 111

B2B B2C Customer Experience Net Promoter Score 111

SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MAY 30, 2024

We’re here to help you create surveys that deliver clear, actionable insights. ” So, start gathering insights from your customers with Likert scale questions – designed to deliver reliable and actionable insights. Scale: 1-5) How important is product customization to you? Sign Up Today!

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without it, you’ll never know what a customer wants or expects.

VOC 88

VOC Unstructured Data Customer Feedback Net Promoter Score 88

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Here’s how it works.

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

SurveySensum

DECEMBER 20, 2023

But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! It helps you identify where exactly are the gaps between your service and customers’ expectations. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming.

Unstructured Data 52

Unstructured Data Social Media Sentiment Analysis Omnichannel 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Start-ups 52

PeopleMetrics

JUNE 26, 2019

Almost every business has some sort of customer experience management ( CEM ) program. The majority are measuring transactions by using metrics like Net Promoter Score (NPS) or CSAT. However, these data points don’t always expose easy-to-action insights. Are your customers getting the answers they need?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

SurveySensum

AUGUST 7, 2024

Did you know that companies that involve customer feedback in product development are 30% more likely to launch a successful product? So, let’s understand how to incorporate product feedback surveys into your product development strategies to create better products. What is a Product Feedback Survey? Open-ended) 25.

Actionable Insights 52

Actionable Insights NPS Customer Satisfaction Net Promoter Score 52

SurveySensum

SEPTEMBER 27, 2024

With SurveySensum you can design a relevant questionnaire with our customizable templates with predefined questions and also analyze the gathered data to derive actionable insights – all in one platform! That’s so 2014! Some questions to ask here, On a scale of 1-7, how often do you use our product?

Actionable Insights 52

Actionable Insights NPS Net Promoter Score Customer Satisfaction 52

SurveySensum

OCTOBER 9, 2024

Running a large enterprise is tough enough, with multiple products, a worldwide presence, and diverse customers. And when customer feedback influx from multiple channels, it becomes a true nightmare. Prioritize Feedback : Create workflows within the system to assign and prioritize feedback based on urgency or business impact.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 28, 2024

This means you are not only listening to customer needs but also reacting strategically to respond to those needs to bring satisfaction and ultimately, long-term loyalty to your company. Let Customer Feedback Lead Your Product Development with SurveySensum. Build Better, Smarter, Faster Products! Let’s unravel them together!

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 26, 2023

To truly understand customer satisfaction, businesses rely on KPIs. These KPIs help measure various aspects of customer happiness and provide actionable insights. Select Appropriate Methods and KPIs: There are various methods and KPIs for measuring customer satisfaction. Here are five essential ones.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

AUGUST 2, 2024

Efficiency and Accuracy : With ChatGPT you can process and analyze a large number of customer feedback and reviews in a matter of minutes, increasing team productivity and efficiency. Scalability and Flexibility : With ChatGPT, handling increasing volumes of customer feedback has never been easier.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

JULY 17, 2024

The use of advanced capabilities in understanding and meeting customer needs became a vital player behind Verizon’s NPS score and helped it extract actionable insights and take prioritized action on customer feedback. Take Prioritized Action That Will Impact Your Bottom Line The Most!

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52