ECXO

OCTOBER 7, 2024

Craft a narrative where every customer feels valued, heard, and truly understood. As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

SurveySensum

MARCH 10, 2025

Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

DECEMBER 30, 2024

SurveySensum SurveySensum is an AI-powered customer experience management platform designed to help businesses capture, analyze, and act on customer feedback in real-time. Best Features User-friendly design for easy survey creation, customization, and deployment.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. An organization that can act on feedback.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

OCTOBER 24, 2024

This is designed to capture customer feedback in a seamless and non-intrusive way, leveraging the frequent exchanges in daily emails to gather real-time insights. Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc.

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

SurveySensum

DECEMBER 11, 2023

That’s how the current way of shopping in this digital age is – the omnichannel shopping experience. This highlights a significant trend – customers aren’t sticking to a single device or channel to make a purchase. But what is omnichannel analytics and why and how can brands implement it? Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

What is Qualtrics Platform Overview Qualtrics is an experience management (XM) platform that enables you to collect, analyze, and act on feedback across customer, product, employee, and brand experiences. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JANUARY 20, 2025

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without it, you’ll never know what a customer wants or expects.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. But to make this work, we need to collect feedback in the right way.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JANUARY 16, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer feedback management platform that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 4, 2024

Listen and Act on Feedback: Keep the surveys consistent and listen to customer feedback. More importantly, act on this feedback to make necessary improvements. Show customers that their opinions matter and that their feedback leads to change. Step 1: Conduct an NPS survey and collect feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

APRIL 4, 2023

In This Article: What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement? 5 Components of an Effective Customer Engagement Strategy 1. Omnichannel Commnication 3. Customer Service and Support 5. Gather and Analyze Feedback Wrapping Up What Is a Customer Engagement Strategy?

Omnichannel 78

Omnichannel Customer Loyalty Customer Feedback Social Media 78

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). This ensures no interaction is overlooked, whether its during onboarding, following a customer support interaction, or after a purchase. What Makes Retently Unique? Retently Dashboard 2.

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

SurveySensum

FEBRUARY 23, 2020

You are not leveraging customer feedback. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Most businesses just collect customer feedback but they don’t act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Retently

APRIL 5, 2024

Both online and in-store experiences offer distinct advantages and can complement each other to provide a holistic and satisfying customer journey. Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. By exploring new revenue channels, ecommerce businesses can tap into untapped markets, increase customer lifetime value , and future-proof their strategies. Emerging Channels 1.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

OCTOBER 9, 2024

Running a large enterprise is tough enough, with multiple products, a worldwide presence, and diverse customers. And when customer feedback influx from multiple channels, it becomes a true nightmare. Configure Feedback Channels : Configure the system to capture feedback across all your customer touchpoints.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Benefits of Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Here’s how it works.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

UJET

NOVEMBER 18, 2019

While voice will always remain a critical channel for support, especially for urgent issues, customers today communicate both verbally and visually with one another. Arguably very few people interact with customers more than support teams and in 2020 we will begin to see the impact and value of support data being shared across the enterprise.

Contact Center 78

Contact Center Machine Learning AI Omnichannel 78

SurveySensum

SEPTEMBER 5, 2024

50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 2, 2024

Efficiency and Accuracy : With ChatGPT you can process and analyze a large number of customer feedback and reviews in a matter of minutes, increasing team productivity and efficiency. Scalability and Flexibility : With ChatGPT, handling increasing volumes of customer feedback has never been easier.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

APRIL 12, 2022

Do you want to know how your customers feel about your products/ services, or what your employees feel about your organization? . It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. So that you can monitor and provide enhanced experiences to your customers.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Comm100

FEBRUARY 10, 2022

Track and leverage customer data. Knowing your customers is the best place to start creating a personalized customer service framework. So, research and source the best data-driven tools to secure actionable insights about your target audience. Simply collecting and tracking customer data is not enough.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Shep Hyken

SEPTEMBER 19, 2022

(CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Experience Investigators

JANUARY 23, 2024

Related: Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders 2. Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. And we can’t forget that customers love seamless experiences.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

SEPTEMBER 11, 2024

So, let’s see what your customers are demanding and how to meet and exceed them. 4 Trends That are Shaping the Future of Customer Experience customers are increasingly shifting towards digital but there is more to the picture than meets the eye. Creating digital experiences at every touchpoint is just not enough.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52