SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

MARCH 3, 2025

Root Cause Analysis: You can identify the underlying reasons behind common complaints by analyzing customer grievances. It enhances customer support by resolving issues more effectively, helps improve products based on real customer feedback, and reduces customer churn by addressing concerns proactively.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. However, both tools have drawbacks like steep learning curve, limited customization, expensive pricing plans, etc.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Introducing SurveySensum SurveySensum provides end-to-end CX solutions that help you transform your customer experience to the next level.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It offers robust reporting tools that help you dive deep into customer feedback.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Lets take a look at them. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. This isn’t just a happy coincidence; it’s the power of customer feedback in action.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zonka Feedback

DECEMBER 26, 2023

The list contains names like Zonka Feedback, QuestionPro, Typeform, Qualtrics, Fillout, and many more. Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SugarCRM

NOVEMBER 24, 2022

Every customer interaction is a decisive moment for identifying the gaps between what customers expect and what they experience. 73% of organizations admit they need to implement customer feedback to improve their service and experience. Harness customer data to reveal CX shortfalls.

Technology 40

Technology Technology CRM Predictive Analytics 40

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Introducing SurveySensum SurveySensum provides end-to-end CX solutions that help you transform your customer experience to the next level.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Helpt

FEBRUARY 14, 2024

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. Customer Satisfaction : Monitor changes in customer feedback and satisfaction levels.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Hodusoft

NOVEMBER 1, 2022

Empower agents with CRM integration Providing the right information to the agents before and during the call is essential to resolve customer issues effectively. Moreover, it uses predictive analytics and customer profiling to equip agents with insights into customer preferences, behavior, sentiments, trends, etc.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

Hodusoft

JUNE 7, 2024

Companies can use these scores to get insights into their operations and opt for steps to improve them. Working on customer feedback Implementing multi-channel support Improving products and services 4. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. There are many ways AI is offering faster and more efficient ways to understand customer feedback and deliver better experiences.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences.

AI 365

AI Sentiment Analysis Predictive Analytics E-commerce 365

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Furthermore, we examine what turns customers away and analyse practical strategies that differentiate successful organizations from their competitors.

B2B 371

B2B Predictive Analytics AI Innovation 371

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52