SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. You’d have to repeat some basic work like creating forms from the start if you pause the process or fail to finish it.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

DECEMBER 2, 2024

Top 7 Confirmit Alternatives If you’re looking to pick the best feedback tool for your company, you have to understand how different platforms differ. Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

OCTOBER 28, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Why NPS Works? When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Experience Investigators

JUNE 17, 2025

How to Talk About Customer Experience to Executive Leadership Executives operate in a world of high stakes and limited time. Start with Strategic Relevance Begin by connecting your CX initiatives to what your leadership team is already focused on: growth, retention, efficiency, and differentiation. Don’t make your executives work!

Customer Experience 52

Customer Experience VOC NPS CX 52

SurveySensum

DECEMBER 4, 2024

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. Let’s start with the simplest one. In banking, it is crucial to gauge customer satisfaction and loyalty. What is NPS in Banking and Other Financial Institutions?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

InteractionMetrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Instead of winging it, youll align your efforts with strategic business goalssetting up a journey map you can use for years.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

SurveySensum

OCTOBER 24, 2024

However, overly lengthy surveys often get ignored or end up in the spam folder. Enter email signature surveys – an engaging, and powerful tool, yet often underutilized that allows businesses to create a personalized experience for their customers and capture real-time feedback with minimal effort. So, how to avoid this?

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Gainsight

MAY 9, 2025

If your AI strategy starts and ends with drafting emails, then you’re not alone. And as a customer success (CS) leader, if you don’t understand the differences under the hood, then you’re leaving insights, productivity, and revenue on the table. AI helps reclaim that time.

AI 52

AI ML Scorecard Machine Learning 52

SurveySensum

JUNE 19, 2025

It also suggests the company is treating its customers well. But if the score isn’t so great, it’s a sign that the company needs to up its game and make things better for customers. Detractors : This group of customers gives you a rating between 0-6 because they are not happy with your product.

NPS 52

NPS Net Promoter Score Customer Satisfaction Start-ups 52

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience. Positive sentiment.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

FEBRUARY 7, 2025

No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision. Thats possible with NPS integration.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

JUNE 6, 2025

Twitter sentiment analysis turns raw tweet chatter into insights you can act on. Because strategic decisions and future predictions start with smarter data, doesn’t it? It helps you analyze customer feedback at scale, spot shifts in public opinion, and respond with speed and relevance. Let’s go in.

Sentiment Analysis 52

Sentiment Analysis AI Text Analytics Customer Feedback 52

SurveySensum

MAY 7, 2025

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. Lets get into how support ticket analysis turns data chaos into customer love, but before that, well go into the what.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

SurveySensum

MARCH 12, 2025

It connects the dots between different variablesbreaking down customer feedback by flight number, region, airport, and even service type. What does it offer, where is it used, and how might you apply it for optimized insights? Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 5.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

SurveySensum

MARCH 26, 2025

Text mining is the process of the analysis and making sense of thousands of pieces of feedback, uncovering sentiments, patterns, pain points, etc, in mere minutes. From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Whatsapp Surveys Starts at $99/month 4.7

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. The Building Phase: Getting the Basics Right For companies just starting their VoC journey, the focus should be on foundations, not technology.

VOC 62

VOC AI Text Analytics Touchpoint 62

InteractionMetrics

MARCH 27, 2025

Customer retention matters because keeping your customers is easier than chasing new ones. When you look at how quickly advertising costs, introductory offers, sales pitches and tools add up, acquiring a new customer typically costs way more than retaining an existing one. The same idea applies to onboarding customers.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Define and track NPS goals with SurveySensum that align with your business goals and KPIs to drive prioritized action that impacts your bottom line! STEP 4: Never ignore the NPS follow-up question.

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Close the Loop 52

SurveySensum

JUNE 2, 2025

durability, ease of use, or customer service), sentiment labeling allows you to prioritize those areas for improvement. And the stats back it up – 66% of brands use UGC (like product reviews) to improve products, while 72% use it to improve customer service. But an AI model? Not so much. I might think its neutral.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI E-commerce 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

MAY 19, 2025

The B2B Customer Experience To get everyone on the same page, I usually start each Roundtable by clarifying how B2B customer experiences stand apart from consumer experiences. Tools like ChatGPT and Gemini are especially useful for brainstorming formulas, speeding up counts, and forming hypotheses.

B2B 52

B2B Customer Experience CEM AI 52

SurveySensum

MAY 9, 2025

If you start noticing recurring issues like slow response times or poor communication dont wait for them to become bigger problems. For example, if you start implementing changes to the online booking system based on patient experience metrics, you can track whether satisfaction scores improve in your following survey.

Healthcare 52

Healthcare Hospitality Hospitality Close the Loop 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets compare these two CX tools, and break down their pros, cons, key features, and pricing to help you determine which platform is the right fit for your feedback management strategy – without exceeding your budget. Lets start with Qualtrics.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

APRIL 11, 2025

Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. On top of that, unnecessarily complex dashboards can overwhelm businesses rather than provide meaningful insights.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. The goal is to guide you through the entire customer experience management process.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

InteractionMetrics

APRIL 24, 2025

At that point, youre well beyond annoyed and ready to give up. Thats where Customer Effort Score (CES) comes in. You can use it to gauge which processes are frustrating for customers and how to remove that friction. Others drop CES into customer feedback programs without giving much thought to question design or survey timing.

Net Promoter Score 40

Net Promoter Score NPS Customer Satisfaction Start-ups 40

InteractionMetrics

APRIL 17, 2025

Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue. (If AskNicely AskNicely is a great fit for service-focused teams that need fast, actionable customer feedback.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

MAY 30, 2025

From social media posts and product reviews to emails and open-ended survey responses, this feedback holds valuable insights into how customers truly feel about your brand. It helps businesses decode the emotional tone behind customer feedback at scale. Ever feel swamped by customer feedback?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

SurveySensum

APRIL 14, 2025

You can set up three columns. Heres how: Customer ID Score (1-10) Category C001 9 Promoter C002 7 Passive C003 6 Detractor Customer ID: A unique identifier for each respondent (optional but useful for tracking). It offers a unified view of customer feedback and facilitates more informed decision-making. Get a demo!

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

JULY 9, 2025

You’ll see patterns like “battery issues” or “connectivity problems” popping up across dozens of reviews. Reviews are free focus groups and hidden flaws often show up in reviews first. Sentiment analysis flagged the trends, they improved the design and ratings shot up. Amazon reviews are strategic intel hiding in plain sight.

Sentiment Analysis 52

Sentiment Analysis AI Start-ups Text Analytics 52

SurveySensum

JUNE 30, 2025

That’s a lot of noise and a lot of valuable feedback waiting to be heard. That stuff doesn’t show up in the average rating. Its AI-powered text and sentiment analysis engine quickly sifts through thousands of tweets, categorizing feedback into actionable themes — like pricing, service, or quality—in real time.

Sentiment Analysis 40

Sentiment Analysis Key Driver Analysis AI E-commerce 40

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. If youre itching to start gathering better data (and put it to work), learn more about Interaction Metrics. Lets start with the basics.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

SurveySensum

MAY 5, 2025

Features include essential tools like cross-tab analysis , WhatsApp surveys, and an analytical dashboard, alongside advanced capabilities such as AI-powered text analysis, a real-time ticketing system for closed-loop feedback, user-friendly design, and enhanced visualization. The paid plan starts from $299/month.

Sentiment Analysis 40

Sentiment Analysis E-commerce Start-ups AI 40