ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? So, make sure you deliver the best customer service.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom

JANUARY 20, 2025

By analyzing every customer interaction, Fin provides real-time insights to uncover patterns, optimize workflows, and enhance your overall support strategy. Invest in your customer relationships with Fin Your customers deserve better than outdated systems and long queues. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Comm100

APRIL 15, 2025

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest challenges. The New Comm100 AI Trifecta Driving Smarter, Deeper Customer Relationships Join us live Learn how AI Agent, AI Copilot, and AI Insights work together to transform CX.

AI 52

AI Sentiment Analysis Actionable Insights Sales 52

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 101

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 101

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 152

B2B NPS Start-ups Actionable Insights 152

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. 3. .” – 5 Good Reasons to Capture the Voice of the Customer , SurveyMonkey; Twitter: @SurveyMonkey. . Focus on gathering ‘actionable insights.’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Retently

JULY 16, 2024

To fully realize the potential of your Net Promoter Score (NPS) strategy and see firsthand how Retently can transform your customer feedback into actionable insights, schedule a personalized demo. The post Your Net Promoter Score is Irrelevant appeared first on Retently.

Net Promoter Score 148

Net Promoter Score NPS Customer Satisfaction B2C 148

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 98

B2B ML CRM Customer Relationship Management 98

Intercom, Inc.

MARCH 16, 2021

While reviewing customer conversations is useful, sometimes you need a quick route to unlocking immediately actionable insights – for example, you may want to understand the “why” behind the issues new customers are facing. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

DECEMBER 30, 2024

Best Features User-friendly design for easy survey creation, customization, and deployment. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Gather feedback through SMS, email, QR codes, and WhatsApp surveys. Address negative feedback instantly with real-time ticket generation.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Comm100

APRIL 2, 2024

Regular engagement also shows customers that their opinions are valued, enhancing their overall perception of your brand. – Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins.

Customer Satisfaction 105

Customer Satisfaction Actionable Insights CRM Social Media 105

InteractionMetrics

MARCH 27, 2025

Share exclusive industry insights: Giving customers insider knowledge creates a feeling of privilege and reinforces their loyalty. Especially when its an actionable insight that helps them make more money. They regularly publish valuable free resources, and customers use them all the time.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

AUGUST 13, 2024

If you need quick, actionable insights about a specific interaction, CSAT is your go-to metric. It’s perfect for situations where you want to understand how satisfied customers are right after they’ve interacted with your business. Broad Trends : Use XSAT when you want to identify long-term trends in customer satisfaction.

Customer Experience 108

Customer Experience NPS Net Promoter Score Customer Satisfaction 108

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. This makes it a good option for SMBs looking to enhance customer relationships.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. CRM stands for Customer Relationship Management. Lets get started.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

SurveySensum

FEBRUARY 7, 2025

/strong> Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Next, lets explore some compelling use cases of NPS integration and how it can transform the way your business interacts with customers. The beauty of this? Let’s look at three major integrations: 1.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. Overall, this software has significantly contributed to enhancing customer service while boosting agent productivity.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

SurveySensum

DECEMBER 4, 2024

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a 5 or 11-pointer scale. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

ECXO

JULY 8, 2024

Enhancing Tech Adoption through Exceptional Design Introduction Originally posted at: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Touchpoint 156

Touchpoint Technology Technology VOC 156

SurveySensum

APRIL 14, 2025

However, SurveySensum integrates seamlessly with Customer Relationship Management (CRM) systems, customer support platforms, and other analytics tools. It offers a unified view of customer feedback and facilitates more informed decision-making. It leads to confusion and misinterpretation of customer sentiment.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Totango

JULY 2, 2019

Every customer interaction, demographic profile, product usage statistic, article of feedback, and feature adoption rate contains insight you can share across your enterprise to inform future engagements. If a customer reaches the seat limit on their license, you should know. Deliver Value Early.

Actionable Insights 86

Actionable Insights Customer Relationship Education Sales 86

Zonka Feedback

AUGUST 28, 2023

Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Actionable Insights 52

Actionable Insights Customer Relationship Customer Feedback 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

AUGUST 2, 2024

Key Takeaways Including customers with unresolved complaints in NPS surveys can lead to skewed data, survey fatigue, and damaged customer relationships, impacting overall feedback reliability. Of course, it’s important to capture a wide range of customer experiences, but complaints bring their own set of challenges.

NPS 78

NPS Net Promoter Score Customer Satisfaction Construction 78

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships. This is where comprehensive CRM solutions like HubSpot come into play.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Retently

AUGUST 3, 2023

Although effective, the Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) can only be used to assess the performance of independent transactional processes. Now, it’s all about building strong customer relationships via unique experiences.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Hodusoft

DECEMBER 26, 2024

Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Intercom

MAY 31, 2022

. “First-party data has never been more crucial for building lasting customer relationships and engagement” We at Intercom are firm believers in the power of feedback and with third-party cookies becoming a thing of the past, first-party data has never been more crucial for building lasting customer relationships and engagement.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

CX Journey

DECEMBER 18, 2014

In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” The "Customer Journey" has become a common buzzword - but it can mean a lot of different things, depending on what you ask. customer experience customer-centric culture'

Customer Experience 76

Customer Experience B2C Actionable Insights Customer Relationship Management 76

Retently

MARCH 14, 2023

Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

Retently

FEBRUARY 9, 2024

Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93