UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. UJET’s intuitive agent user interface (UI) embedded within the CRM puts both interaction controls and actionable insights in one place. But for many businesses, it is.

Contact Center 82

Contact Center CRM Customer Service Omnichannel 82

Hodusoft

JANUARY 18, 2023

Omnichannel communication: Adapting an omnichannel healthcare call center solution allows you to communicate with patients through various channels, such as phone, email, and text. With CloudTalk, healthcare providers can communicate with patients through phone, email, and text, providing omnichannel communication capabilities.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. Today, the Puzzel customer engagement platform comprises five integrated solutions.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

MARCH 6, 2024

A strategic approach and leveraging automation tools wisely can help enhance customer trust and satisfaction in the digital realm. Gaining actionable insights can help improve customer experience and overall efficiency.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

FEBRUARY 1, 2023

The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. It also offers advanced call management, voicemail-to-email, and cutting-edge data analytics.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

DECEMBER 28, 2022

Customers may feel frustrated if they have to call back multiple times to get their answers, creating an unsatisfied customer experience and impacting the brand’s reputation. Therefore, FCR becomes a crucial metric for customer relationship management. Features such as IVR, ACD , skill-based routing, etc.,

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Hodusoft

JUNE 7, 2024

Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3. Omnichannel Experience Contemporary contact centers provide omnichannel experience. It also involves providing consistent service across all these channels.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

NOVEMBER 1, 2022

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52