InteractionMetrics

MARCH 27, 2025

Use Customer Feedback Effectively Here’s the truth: most customer surveys are terrible, and most companies arent using them properly. Thats as ineffective as it is annoying and wastes your customers’ time. But when done right, customer survey feedback is pure gold. Look at HubSpot as an example.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It has limited customization options in lower-tier plans and limited analytics.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

Retently

AUGUST 3, 2023

A different source citing a global survey gives as much as 89% of respondents as trusting personal recommendations. In another customer survey , Nielsen found that over 60% of customers relied heavily on user reviews before purchasing. Improve Your Net Promoter Score Transactional interactions are no longer enough.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

Retently

MARCH 14, 2023

Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve.

NPS 137

NPS Net Promoter Score Customer Satisfaction Customer Feedback 137

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development. Best Features : The tool provides a role-based dashboard that can be customized for different managers depending on their roles. .

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Zendesk

JUNE 17, 2022

When you can effectively turn feedback into better experiences for your customers, you’ll benefit by seeing: Higher revenue. Reduced customer churn. Long-lasting customer relationships. CFM enables you to optimize cost by giving you a way to systematically act on feedback at each stage of the customer journey.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Execs In The Know

AUGUST 12, 2024

The flagship scoring model for sentiment analysis is the Net Promoter Score (NPS) , which is presented through a customer survey that measures customer loyalty and satisfaction on a ten-point scale based on the question, “How likely are you to recommend our company/product/service to a friend or college?”

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth.

CX 136

CX NPS Customer Satisfaction Start-ups 136

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Pricing Starts at Rs. 1,199 per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. API Integration : Zykrr doesn’t support API integrations, restricting data synchronization across systems.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

AUGUST 3, 2023

With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 8, 2024

To overcome this, the strategic deployment of surveys using a robust customer feedback tool becomes more than critical. The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience.

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

Lumoa

FEBRUARY 14, 2024

Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 13, 2023

Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Zendesk

OCTOBER 20, 2023

Businesses of any size, type, or industry can use a customer service plan to improve their customer experience. Startups use customer service plans to establish a foundation for building customer relationships and loyalty from day one.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

MARCH 27, 2024

Satisfied customers are more likely to become advocates for a brand. Positive feedback and testimonials from happy customers can serve as powerful endorsements, attracting new customers and fostering trust in the brand. Now let’s explore the different ways in which customer feedback can be collected.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

eglobalis

AUGUST 19, 2024

While NPS provides a quick snapshot of customer sentiment, it often oversimplifies complex customer relationships, leading to frustration among businesses seeking deeper insights. Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings.

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? At this stage, it’s all about fostering a genuine connection with your customer. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? At this stage, it’s all about fostering a genuine connection with your customer. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

InteractionMetrics

APRIL 10, 2025

In this blog, well explore the most widely used survey methods and designs before diving into the specific types of surveys you can use to achieve specific goals and improve the customer experience. Thats why we’ve organized 40+ different survey types based on business goals and use cases below.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

InteractionMetrics

MARCH 20, 2025

Think of great CX software as a truth-teller: it lets you spot friction in real time, personalize interactions, and turn existing customers into die-hard fans. We hunted for platforms that turn feedback into action and scale with your ambitions. Not every company needs customer experience software.

CX 52

CX Social Media Contact Center Compliance 52

Qualtrics

APRIL 14, 2021

However, in delivering its food processing and packaging solutions, it found that customers were unhappy – even when the deadlines were met. When the brand tried to investigate, it found that it took too long to translate customer responses to actionable insights, so it knew there was room for improvement.

B2B 26

B2B Close the Loop CX B2C 26

SurveySensum

MARCH 21, 2025

Why Integrate NPS Surveys with HubSpot? HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Send automated follow-up surveys based on how your customers respond.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

Comm100

MAY 21, 2019

Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results. Post-interaction surveys are something that most contact centers implement after chats or tickets are closed, but few think about how the wording of the survey itself affects uptake and subsequent opportunities for CX improvement.

Contact Center 77

Contact Center NPS CX Outlook 77