Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 !

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

SEPTEMBER 6, 2018

One of the biggest advantages of Net Promoter Score © is its versatility. Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. The ‘What’ and ‘When’ of Relationship NPS. free trial.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? It is a lot, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

InteractionMetrics

MARCH 27, 2025

Share exclusive industry insights: Giving customers insider knowledge creates a feeling of privilege and reinforces their loyalty. Especially when its an actionable insight that helps them make more money. They regularly publish valuable free resources, and customers use them all the time.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships. HubSpot NPS stands for Net Promoter Score integrated with HubSpot’s CRM platform.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

NPS 78

NPS Net Promoter Score CEM Customer Loyalty 78

Retently

AUGUST 13, 2024

If you need quick, actionable insights about a specific interaction, CSAT is your go-to metric. It’s perfect for situations where you want to understand how satisfied customers are right after they’ve interacted with your business. Broad Trends : Use XSAT when you want to identify long-term trends in customer satisfaction.

Customer Experience 109

Customer Experience NPS Net Promoter Score Customer Satisfaction 109

Retently

AUGUST 2, 2024

When it comes to customer experience, the Net Promoter Score(NPS) is a key measure of customer loyalty and satisfaction. Yet, deciding whether to include customers who have lodged complaints in NPS surveys can be tricky. They can distort your data and harm your customer relationship.

NPS 78

NPS Net Promoter Score Customer Satisfaction Construction 78

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

MARCH 18, 2024

Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count. In this article, we’ll hand you the guidance and specific questions necessary to probe customer satisfaction and service quality. What is the primary reason for your score?”

Customer Service 120

Customer Service Net Promoter Score NPS Customer Satisfaction 120

Retently

AUGUST 22, 2018

However, in the pursuit of keeping their operational costs lower, airlines often compromise on one element that has become the crucial competitive differentiator – customer experience. In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences.

NPS 74

NPS Customer Satisfaction Net Promoter Score Entertainment 74

Retently

JULY 11, 2018

With the advent of the Net Promoter Score ®, capturing relevant feedback has never been easier. However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. Actionable Insight.

NPS 68

NPS Net Promoter Score CEM Social Media 68

SurveySensum

DECEMBER 30, 2024

Best Features User-friendly design for easy survey creation, customization, and deployment. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Gather feedback through SMS, email, QR codes, and WhatsApp surveys. Address negative feedback instantly with real-time ticket generation.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

FEBRUARY 9, 2024

A crucial aspect in measuring these factors is evaluating the alignment between customers’ personal values and those of your brand, as well as understanding why they choose to purchase from you over competitors. Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. CRM stands for Customer Relationship Management. Lets get started.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Intercom

MAY 31, 2022

. “First-party data has never been more crucial for building lasting customer relationships and engagement” We at Intercom are firm believers in the power of feedback and with third-party cookies becoming a thing of the past, first-party data has never been more crucial for building lasting customer relationships and engagement.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

SurveySensum

SEPTEMBER 10, 2024

Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. When you ask and include follow up open-ended questions in your NPS survey you allow your customers to explain their experience and express themselves better.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

SurveySensum

FEBRUARY 7, 2025

/strong> Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Next, lets explore some compelling use cases of NPS integration and how it can transform the way your business interacts with customers. The beauty of this? Let’s look at three major integrations: 1.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Types of customer feedback. When you can effectively turn feedback into better experiences for your customers, you’ll benefit by seeing: Higher revenue. Reduced customer churn. Long-lasting customer relationships.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. This will enable each department to have better insights into the needs and wants of their target customers. Only if you get direct feedback using every possible medium.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Execs In The Know

AUGUST 12, 2024

Tracking sentiment varies by company, but the overall concept of monitoring sentiment scores remains consistent in the BPO world. Agents equipped with real-time sentiment data can adjust their communication styles to better meet customer needs, leading to more positive interactions, resulting in stronger, long-term customer relationships.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Gainsight

JULY 30, 2024

By optimizing processes to reduce the customer effort required, organizations can enhance customer satisfaction and increase the likelihood of repeat business. A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth.

CX 135

CX NPS Customer Satisfaction Start-ups 135

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Hodusoft

DECEMBER 28, 2022

Customers may feel frustrated if they have to call back multiple times to get their answers, creating an unsatisfied customer experience and impacting the brand’s reputation. Therefore, FCR becomes a crucial metric for customer relationship management.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Gainsight

FEBRUARY 23, 2023

It requires a more holistic approach, with data used to strategically empower employees, drive enduring customer success, and optimize lifetime revenues from each customer relationship.

Net Promoter Score 52

Net Promoter Score Close the Loop Actionable Insights Customer Relationship 52

SurveySensum

SEPTEMBER 11, 2023

Churn Rate : The churn rate calculates the percentage of customers who cancel their subscriptions within a given period. Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. Now, you need to assign scores to these metrics and then sum them.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

AUGUST 3, 2023

With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 17, 2024

The follow-up question helps you understand the reason behind customers’ scores. It’s a valuable metric to gather actionable insights because it: Shows what’s working: Happy customers share what they like, so you know what to keep doing. Here’s how to handle these important communications effectively: 1.

NPS 52

NPS Customer Satisfaction Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Pricing Starts at Rs. 1,199 per User/Month.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

AUGUST 21, 2024

Track important metrics and analyze customer data to gain insights into your customer’s expectations, preferences, pain points, etc, and tailor their journeys accordingly Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. G2 Review : 4.5/5

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

eglobalis

AUGUST 19, 2024

While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before. This focus on scores can distort priorities and behaviors within an organization.

NPS 452

NPS Net Promoter Score VOC Actionable Insights 452

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It helps customer success teams track customer health, manage interactions, and ensure a positive experience for customers.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52