ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Comm100

APRIL 15, 2025

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest challenges. But when it comes to understanding why customers churn, where agents need coaching, or which chats could have led to a sale, teams are still in the dark.

AI 52

AI Sentiment Analysis Actionable Insights Sales 52

Intercom

JANUARY 20, 2025

By analyzing every customer interaction, Fin provides real-time insights to uncover patterns, optimize workflows, and enhance your overall support strategy. Invest in your customer relationships with Fin Your customers deserve better than outdated systems and long queues. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? So, make sure you deliver the best customer service.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

APRIL 16, 2025

Smarter marketing, better sales, and a customer experience that keeps people coming back. A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. Segment your audience and fine-tune your marketing and sales strategies.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Choose a customer survey methodology that aligns with your brand. Assess the data under the lens of potential sales opportunities.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 98

B2B ML CRM Customer Relationship Management 98

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). For instance, a call to an Amazon executive to get your problem solved is customer service.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 153

B2B NPS Start-ups Actionable Insights 153

InteractionMetrics

MARCH 27, 2025

Thats customer retention at workusing incentives and positive experiences to keep you coming back. Customer retention matters because keeping your customers is easier than chasing new ones. Because your existing customers have already said “yes” to your brand at least once. Look at HubSpot as an example.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

FEBRUARY 7, 2025

Use Cases of NPS Integration Lets explore some real-world use cases for NPS integration into various apps and how these integrations provide immediate, actionable insights to businesses: 1. Your staff members can let support handle problems in real-time so both teams can enhance customer relationships and prevent future issues.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Totango

JULY 2, 2019

These days, customers expect personalized service. Whether they’re shopping for software or a way to increase sales, they expect you to be right there next to them searching for every potential edge that will help them grow their business. If a customer reaches the seat limit on their license, you should know.

Actionable Insights 86

Actionable Insights Customer Relationship Education Sales 86

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are.

Sales 52

Sales Omnichannel CRM Social Media 52

Retently

MARCH 14, 2023

That is specifically relevant for subscription-based companies surveying their customers every six months or big-ticket-item ecommerce businesses that inquire about their experience with the product 3 months after the purchase. Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients.

NPS 136

NPS Net Promoter Score Customer Satisfaction Customer Feedback 136

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. This makes it a good option for SMBs looking to enhance customer relationships.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

DECEMBER 4, 2024

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a 5 or 11-pointer scale. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

CX Journey

DECEMBER 18, 2014

In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” The "Customer Journey" has become a common buzzword - but it can mean a lot of different things, depending on what you ask. customer experience customer-centric culture'

Customer Experience 76

Customer Experience B2C Actionable Insights Customer Relationship Management 76

VOZIQ

AUGUST 13, 2023

Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Zendesk

JUNE 17, 2022

When you can effectively turn feedback into better experiences for your customers, you’ll benefit by seeing: Higher revenue. Reduced customer churn. Long-lasting customer relationships. CFM enables you to optimize cost by giving you a way to systematically act on feedback at each stage of the customer journey.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

1 to 1

DECEMBER 19, 2024

Use AI-enhanced quality and insights tools to listen to all interactions, across any channel, and identify trends, challenges, and opportunities. Then, layer on quality experts who know how to cull actionable insights from your data to truly transform the contact center. AI should play a leading role in this, too.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Hodusoft

FEBRUARY 12, 2025

For instance, the first level may ask a user to press one for support or two for sales, the second level may provide options for different types of support, and the third level may provide options of additional submenu or connect with a live agent. It can help optimize services and personalize the customer experience.

Gaming 52

Gaming Engineering CRM Technology 52

Zendesk

MAY 11, 2022

Every sales team is driven by a common goal—revenue. No matter the industry, size, location, or maturity of its business, a sales team’s ability to hit their target correlates to the overall success of the company. Grow revenue with data-driven insights. Sales teams will be able to act on these insights to close more deals.

Innovation 52

Innovation Sales Actionable Insights CRM 52

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Gainsight

OCTOBER 4, 2024

Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion. This acquisition combines Gainsight’s comprehensive suite of CS tools with Staircase.ai’s expertise in relationship intelligence.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion. This acquisition combines Gainsight’s comprehensive suite of CS tools with Staircase.ai’s expertise in relationship intelligence.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Intercom

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Also Read: Top 5 Customer Experience Trends to Consider in 2022.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

SugarCRM

SEPTEMBER 8, 2022

Having had to rethink operational strategy and seek support from digital products and services to stay afloat during the past two years, companies face another scenario—the cost of the misalignment between sales and marketing teams. This year, 58% of global respondents said their customer churn rate has increased over the last 12 months.

Sales 26

Sales CRM Actionable Insights Customer Relationship Management 26

Retently

FEBRUARY 9, 2024

Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. This starts with delivering a consistent, personalized customer experience (CX), but a lousy experience diminishes the brand value and hurts retention and revenue. Closing Thoughts.

AI 49

AI CRM Touchpoint CX 49

ClientSuccess

DECEMBER 16, 2021

View a complete history of each customer’s goals to understand which goals were completed, incomplete, or canceled. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Manage sales, customer service, and marketing in one platform.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52