C3Centricity

NOVEMBER 26, 2024

A recent study by McKinsey found that 87% of companies leveraging advanced customer analytics outperform their competitors in customer retention and engagement ( McKinsey ). People expect brands not just to fulfill their immediate needs, but to understand, anticipate, and address their evolving desires.

Innovation 116

Innovation Customer Retention Customer Feedback Actionable Insights 116

eglobalis

OCTOBER 9, 2024

Will this new feature attract more business or improve customer retention? Will it enhance customer satisfaction and the overall experience? Why Not Every Request is Possible: 10 Actionable Insights As much as companies would love to satisfy every customer request, it’s not always practical or feasible.

Customer Feedback 511

Customer Feedback Compliance Innovation B2B 511

eglobalis

JULY 31, 2024

Telstra (Australia, APAC) Telstra leverages social media management tools to monitor customer sentiment and engage proactively. These tools help in addressing customer issues promptly and maintaining a positive brand image, which is crucial for customer retention.

Customer Experience 428

Customer Experience Social Media Predictive Analytics AI 428

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

eglobalis

MARCH 30, 2025

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. In a recent initiative, HP moved to gather continuous feedback and usage telemetry across its thousands of product models.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. A robust customer health model offers a solution.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2024

This helps improve descriptions, pictures, product quality and customer experience as a whole. Boosts Customer Retention Satisfied customers are more likely to become loyal customers in the long run. report, increasing customer retention by 5% can result in an improvement of over 25% in profit.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

OCTOBER 28, 2024

Customer Satisfaction (CSAT) Score While NPS tells you if customers will recommend you, CSAT shows you how satisfied they are with specific interactions. Keep an eye on these scores together to get a complete view of the customer journey. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. The goal is to guide you through the entire customer experience management process. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. This insight helps secure additional investment in process improvements. That hasnt changed.

VOC 62

VOC AI Text Analytics Touchpoint 62

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. What is Contact Center Analytics? Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Intercom, Inc.

APRIL 21, 2020

Customer feedback strategy: How to collect, analyze and take action. This post takes a deep dive on the art and science of customer feedback , with rules and tips for getting the real, actionable insights from your discussions with customers. Reading list: Advice for customer retention.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

Uniphore

OCTOBER 4, 2021

He discusses about ‘The Impacts of AI and RPA on the Customer Experience’. Key takeaways from the session: How AI drives predictive analytics and improves customer retention. Future of AI applications to enhance customer satisfaction. Extracting actionable insights from customer interactions with AI.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Gainsight

NOVEMBER 28, 2023

This converts call transcripts into concise, actionable insights that CSMs can easily reference. Learn more about Gainsight’s generative AI feature set, including Customer Cheat Sheet.) in Customer Retention Costs Using Automation appeared first on Gainsight Software. Generative AI.

Customer Retention 52

Customer Retention AI Omnichannel Actionable Insights 52

Intercom, Inc.

JANUARY 18, 2023

Retention is about more than onboarding. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. Organizing customer feedback.

Customer Acquisition 118

Customer Acquisition Customer Retention Actionable Insights Customer Feedback 118

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Totango

FEBRUARY 11, 2022

Why Take B2B Customer Experience Seriously? Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships. Inform Customers How You Use Their Feedback. Deliver Satisfying B2B Customer Experience to Increase Customer Retention.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

SurveySensum

DECEMBER 18, 2024

It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Pricing, value perceptions and CLV (Customer Lifetime Value). Customer retention and churn rates. It depends? I am probably in the third camp. Let me explain.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

Intercom, Inc.

MARCH 16, 2021

While reviewing customer conversations is useful, sometimes you need a quick route to unlocking immediately actionable insights – for example, you may want to understand the “why” behind the issues new customers are facing. Customer retention.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

DECEMBER 30, 2024

Best Features User-friendly design for easy survey creation, customization, and deployment. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Gather feedback through SMS, email, QR codes, and WhatsApp surveys. Address negative feedback instantly with real-time ticket generation.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Register for 1pm BST Session. Register for Noon EST / 9am PST Session .

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Retently

AUGUST 13, 2024

If you need quick, actionable insights about a specific interaction, CSAT is your go-to metric. It’s perfect for situations where you want to understand how satisfied customers are right after they’ve interacted with your business. Together, these metrics can guide your long-term customer retention strategies.

Customer Experience 108

Customer Experience NPS Net Promoter Score Customer Satisfaction 108

Retently

AUGUST 3, 2023

If you’re wondering how such empathy turns into profitability, an independent research by Frederick Reichheld of Bain & Company [see the research results in PDF] (the inventor of NPS) states that increasing customer retention by a mere 5% leads to a whopping 25% – 95% jump in profits.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Experience Investigators

SEPTEMBER 24, 2024

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.

Machine Learning 59

Machine Learning Actionable Insights Customer Retention AI 59

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Free Trial for AI Text Analysis : Not Available 4.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Intercom, Inc.

JUNE 14, 2022

It’s closely connected to customer relationship management, and also uses the abbreviation CRM. Customer relationship marketing involves a more long-term view, with far-reaching benefits for building brand reputation, improving customer retention, and increasing customer lifetime value.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

Execs In The Know

MARCH 13, 2023

Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5 times better customer retention and employee engagement than non-customer-obsessed companies. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Lumoa

NOVEMBER 19, 2017

Whenever you are asking for feedback, be ready to take action. To be able to do this, we believe that the feedback should be analyzed in a manner that leads to actionable insights. (A A list of customer comments is not actionable.) Read here how AI can help in making customer feedback more actionable.

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly.

Customer Service 265

Customer Service Start-ups Gambling Customer Satisfaction 265

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

OCTOBER 7, 2022

To survive and thrive in a crowded landscape, software and cloud services companies need to be hyper-focused on one key metric: customer retention. To accelerate net retention, you need to be highly attuned to your customers’ needs and exceed their expectations. Turn data into actionable insights.

Actionable Insights 52

Actionable Insights Customer Retention AI CX 52