InteractionMetrics

JULY 22, 2016

An Analyst Perspective on Customer Surveys: Customer surveys make up a multi-billion dollar industry, and many of us get at least one per day. But just because surveys are everywhere doesn’t mean they’re always good. Look at your customer survey from many angles: The customer’s perspective—is it easy to take?

Customer Survey 45

Customer Survey Touchpoint Construction Customer Loyalty 45

SurveySensum

SEPTEMBER 4, 2023

While creating SaaS customer surveys, do you often wonder about the right time to launch these surveys? It’s because SaaS businesses like yours need happy and long-lasting customers. So, let’s figure out when you should launch your SaaS customer surveys and what questions you should ask.

Customer Survey 52

Customer Survey NPS Customer Feedback Construction 52

SurveySensum

SEPTEMBER 1, 2023

The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign. When you have all the survey information, you can use it to boost your marketing strategy. Not convinced just yet?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Zendesk

MARCH 31, 2021

The results impact an agent’s customer satisfaction score, a numerical value also known as CSAT. Watch this video about using simple CSAT surveys to get customer feedback: Customer surveys are used for many different reasons, including measuring customer satisfaction, market research, or gauging expectations.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Whatsapp Surveys Starts at $99/month 4.7

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 3, 2023

A different source citing a global survey gives as much as 89% of respondents as trusting personal recommendations. In another customer survey , Nielsen found that over 60% of customers relied heavily on user reviews before purchasing.

Net Promoter Score 147

Net Promoter Score Customer Experience Social Media NPS 147

SurveySensum

APRIL 28, 2025

Lets dive into the essential steps to building a robust, customer-centric VoC program that delivers real results. Set Clear Objectives: Know Your Why Before jumping into customer surveys or feedback forms, ask yourself: What are you trying to achieve? Are you aiming to: Improve customer satisfaction ?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

MARCH 14, 2023

Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve. That makes the NPS survey a tool with strong predictive potential.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth.

CX 138

CX NPS Customer Satisfaction Start-ups 138

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Increasing customer loyalty.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

CX Journey

MARCH 31, 2016

Traditional models of data collection and customer research result in a variety of pitfalls, rendering the information obtained only fractionally useful at best. For example, customer surveys cannot objectively measure a store’s performance because survey respondents are prone to their own bias and subjectivity.

Mystery Shopping 51

Mystery Shopping Actionable Insights Customer Survey Customer Retention 51

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 80

NPS Retail Net Promoter Score Touchpoint 80

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. API Integration : Zykrr doesn’t support API integrations, restricting data synchronization across systems.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Hodusoft

OCTOBER 14, 2022

Data analytics analyzes essential metrics such as average speed of answering, first resolution rate, customer satisfaction rating, etc., These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Customer survey, etc. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

AUGUST 3, 2023

With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Comm100

DECEMBER 14, 2017

Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights. How can we assess the competition’s customer experience strategies? If the competition is treating their customers well, customers will expect a similar experience from your company.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 12, 2023

Revenue Growth Gartner reveals that companies with higher revenue actively collect more customer feedback. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. Explore SurveySensum to create effective in-app surveys.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

Poor Survey Customizations The primary role of any survey platform should be to allow users to design high-quality customizable surveys. With GetFeedback there is a limitation when it comes to customized surveys because there is no option to edit CCS, HTML, etc, as evident from this customer review.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

MARCH 27, 2024

Actively soliciting and responding to customer feedback fosters a sense of trust and loyalty, strengthening the relationship between the brand and its customers. Reducing Churn: According to research by Bain & Company , increasing customer retention rates by just 5% can lead to a 25% to 95% increase in profits.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

eglobalis

AUGUST 19, 2024

This binary approach fails to capture the nuanced emotions and motivations behind customer feedback, leading to a superficial understanding of customer experiences. Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Eglobalis, [link].

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. Let’s answer this question! But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ClearAction

JULY 11, 2023

You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day! It has amazing practicing techniques. I can’t imagine any more useful online resource. I highly recommend ClearAction! I’ve been through 4 modules so far and your materials are really excellent!!!

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

MARCH 21, 2025

Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. Trigger personalized follow-ups : Automate responses based on customer feedback. Enhance customer retention efforts : Address negative feedback before customers churn.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. InMoment Large enterprise-level companies Experience Hub allows company-wide sharing of feedback from customers Contact for detailed pricing 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52