ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. It is known for taking relevant action on the feedback that actually drives revenue.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Zendesk

OCTOBER 11, 2021

With competitors only a click away, brands have started focusing on providing stellar customer experiences as a way to differentiate themselves, attract new customers, and retain existing ones. But for most brands, these reviews are limited to their own customer service interactions, so we took things one step further.

Scorecard 98

Scorecard Net Promoter Score CX Customer Satisfaction 98

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. Join us as we delve into the power of CX surveys and how they can transform your SaaS business.

CX 135

CX NPS Customer Satisfaction Start-ups 135

SurveySensum

OCTOBER 28, 2024

NPS is a legend in the world of CX KPIs. Some say it can reveal everything from customer loyalty to future revenue growth. Well, I believe it to be true… Companies with a high NPS grow twice as fast as their competitors, and in a world where customer loyalty directly influences your revenue, that’s no small feat.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 30, 2024

If youre looking for advanced features, greater scalability, or a platform that aligns better with your unique customer needs and long-term CX goals, there are alternatives to CustomerGauge that may better suit your specific customer needs and long-term CX goals. What is CustomerGauge? Need a helping hand?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. What is Contact Center Analytics? Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Why Your Contact Centers are a CX Goldmine.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

DECEMBER 2, 2024

Unlike typical Confirmit alternative tools, SurveySensum offers free CX consultation and implementation support. These CX consultants help you with everything, from designing effective surveys to figuring out what the results mean and how to use them to improve your business. For specific pricing details, please reach out directly.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

APRIL 16, 2025

These surveys provide clear, quantifiable comments that let you: Quantify customer sentiment with measurable insights Improve customer retention & advocacy Understand whats working well and what needs fixing to create loyal customers. Automating Surveys for Lead Nurturing & Retention What is it?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

SurveySensum

DECEMBER 18, 2024

Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family. For transactional NPS , measuring after key customer interactions (e.g.,

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Win the Customer

SEPTEMBER 11, 2023

Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. However, in order to truly understand and improve the CX you’re offering, you need to measure it. This is where CX metrics for success come into play. Essential CX Metrics for Success 1.

CX 59

CX Net Promoter Score Customer Experience NPS 59

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Free Trial for AI Text Analysis : Not Available 4.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. What do modern customers imply by good customer service experience?

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Experience Investigators

SEPTEMBER 24, 2024

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.

Machine Learning 59

Machine Learning Actionable Insights Customer Retention AI 59

SurveySensum

DECEMBER 4, 2024

More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Measure what matters most!

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Execs In The Know

MARCH 13, 2023

Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5 times better customer retention and employee engagement than non-customer-obsessed companies. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). According to a McKinsey study , 70% of buying experiences are based solely on how customers feel treated.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. Brands that nail CX see revenue jump by 4-8%, leaving the industry average in the dust.

CX 52

CX Customer Experience Social Media Text Analytics 52

Retently

AUGUST 13, 2024

If you need quick, actionable insights about a specific interaction, CSAT is your go-to metric. It’s perfect for situations where you want to understand how satisfied customers are right after they’ve interacted with your business. Together, these metrics can guide your long-term customer retention strategies.

Customer Experience 109

Customer Experience NPS Net Promoter Score Customer Satisfaction 109

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

Retently

MARCH 14, 2023

Understanding these differences and how they complement each other can help brands achieve a broader CX perspective. Concept Product reviews are written evaluations of a product by customers who have purchased and used it. Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients.

NPS 136

NPS Net Promoter Score Customer Satisfaction Customer Feedback 136

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. Thats why any CX program is driven by the top leadership and the CXO, CCO, or CMO drives it across the organization.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

MARCH 3, 2025

How to Transform CX with Text Analytics for Social Media Monitoring? For instance , if customers frequently express frustration about a particular feature in product reviews, businesses can proactively address the issue before it affects customer retention. This allows you to prioritize and take action on key issues.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

APRIL 28, 2025

If all teams had access to centralized feedback, the product team could react faster, preventing churn and boosting customer satisfaction. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. The goal is to identify patterns, trends, and root causes behind customer behavior.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? It includes: insights, opinions, reactions, preferences, and complaints about the company’s products or services.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Zendesk

OCTOBER 7, 2022

To survive and thrive in a crowded landscape, software and cloud services companies need to be hyper-focused on one key metric: customer retention. To accelerate net retention, you need to be highly attuned to your customers’ needs and exceed their expectations. Turn data into actionable insights.

Actionable Insights 52

Actionable Insights Customer Retention AI CX 52

Sprinklr

OCTOBER 7, 2021

When you understand your competitors’ performance, you can pivot your strategy to what is working for them with the insight and the knowledge that it will work for you as well. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

C3Centricity

AUGUST 17, 2020

RightNow Customer Experience Impact Report. Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. A 10% increase in customer retention levels result in a 30% increase in the value of the company. Bain & Co.

Social Media 118

Social Media Retail B2C Customer Service 118

SurveySensum

JULY 4, 2024

Gaining an overview of your CX strategy and taking action in time? Yes, that’s exactly what a customer churn dashboard does. Businesses can track important metrics like churn rate, customer retention rate , NPS, etc to understand their churn rate, and the reasons behind it and ultimately avoid churn.

NPS 52

NPS Close the Loop Actionable Insights CX 52

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

SEPTEMBER 3, 2024

NPS scores provide businesses with an overall picture of customer loyalty and satisfaction. However, this CX metric doesn’t explain the “why” behind why customers feel the way they do. These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52