Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. A robust customer health model offers a solution.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

OCTOBER 28, 2024

Customer Satisfaction (CSAT) Score While NPS tells you if customers will recommend you, CSAT shows you how satisfied they are with specific interactions. Keep an eye on these scores together to get a complete view of the customer journey. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. Customer retention and churn rates.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

SurveySensum

APRIL 16, 2025

How Feedback From These Questions Helps: Because customers dont always tell you when theyre unhappy – they just leave. Get ready-to-use customizable survey questions to track customer satisfaction, improve retention, and enhance CX with SurveySensum! Automating Surveys for Lead Nurturing & Retention What is it?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

PeopleMetrics

DECEMBER 12, 2017

Typically leveraged by Sales & Marketing teams, CRMs help to centralize the management of leads and improve customer relationships with ultimate objective of driving customer retention and sales growth.

CEM 84

CEM CRM Customer Relationship Management VOC 84

Sprinklr

OCTOBER 7, 2021

When you understand your competitors’ performance, you can pivot your strategy to what is working for them with the insight and the knowledge that it will work for you as well. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. They can offer a lot of valuable insights into what you are doing well and should continue to do.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Retently

AUGUST 23, 2023

Thanks to the higher response rate of B2B NPS surveys, business-to-business companies can have more confidence in their data which allows them to make meaningful, effective decisions to improve customer retention. It’s easy to miss out on innovation opportunities when you’re stuck inside the “bubble” of your company’s daily operations.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

VOZIQ

AUGUST 13, 2023

Through this book, you’ll discover the alchemical formula for building unwavering customer trust, forging deep emotional connections, and exceeding expectations at every touchpoint. This book delves into the importance of customer satisfaction and loyalty in building a successful business. These were our picks for the quarter.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

VOZIQ

OCTOBER 17, 2023

The blog emphasizes the importance of strategic foresight, innovation, and adaptability in leadership to navigate the evolving business landscape successfully. It encourages leaders to embrace complexity as an innovation opportunity and make informed decisions despite ambiguity. Hope these are worth your time.

Customer Retention 40

Customer Retention AI Compliance Government 40

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth.

CX 136

CX NPS Customer Satisfaction Start-ups 136

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Tools to Decode Buyer Behavior To keep up with these trends, you need the right tools to analyze customer behavior and refine your strategies.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

SurveySensum

AUGUST 6, 2024

The surveys evaluate some key areas like brand recognition, brand perception, brand loyalty, brand recall, customer awareness, and competitor analysis. How innovative do you consider our brand to be? How innovative do you consider our brand to be? Why : It helps businesses assess customer retention and customer loyalty.

Actionable Insights 52

Actionable Insights Social Media Innovation Net Promoter Score 52

Retently

JULY 11, 2018

The easiest way to think of it is as the evolution of the NPS methodology, which – over the years – changed from a data and research-based approach into a more integrated system that places a great deal of importance on the customer journey rather than just the survey data. Actionable Insight. The 3 Pillars of NPS2.

NPS 69

NPS Net Promoter Score CEM Social Media 69

Zendesk

FEBRUARY 12, 2024

Conversations with Zendesk Listen here Overall best for: Comprehensive customer service and experience knowledge Conversations with Zendesk stands out as the best podcast for those seeking a holistic perspective on customer service and customer experience (CX).

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Retently

FEBRUARY 9, 2024

Customer Service Interaction Customer service representatives are often the human face of your brand during critical moments of the customer journey. Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

SugarCRM

MAY 5, 2022

An AI-infused CRM platform can help companies reach new levels of performance and predictability and improve customer lifetime value, allowing companies to focus on customer retention and experience. Maintaining customer retention is more sensitive (and challenging) than ever. Things to Look Out For.

AI 49

AI CRM Touchpoint CX 49

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Getting the right approach to your survey data can boost customer satisfaction, sales, and loyalty.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Taylor Reach Group

MAY 24, 2018

Learn from Fortune 500 companies and innovative start-.ups Customer Contact – Europe: June 11-13, Dublin, Ireland. This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. and Now What?’

Contact Center 48

Contact Center CX Healthcare Social Media 48

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. The aim is to create an environment that motivates customers to return, not just for products but for the experience itself. Lush stores provide a sensory experience where customers can touch, smell, and try products.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It focuses on four core experiences – customer, employee, product, and brand – to help businesses understand and improve how they interact with various stakeholders.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Comm100

DECEMBER 14, 2017

The reason for this is that customer expectations are constantly rising – and what’s seen as exceptional service today, may not be the exceptional service of tomorrow. Businesses need to keep innovating and improving their service, or risk being left behind. How can we assess the competition’s customer experience strategies?

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

SurveySensum

JUNE 29, 2023

For instance, Airbnb understands its diverse customer base and facilitates clear and transparent communication through detailed listings, reviews, and various channels, building trust and enhancing satisfaction. By doing these, you can see a direct boost in customer satisfaction. So, how can you build strong customer relationships?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

AUGUST 28, 2024

Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line! Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 5. Also, it invests in employee engagement and training a lot.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Hodusoft

DECEMBER 30, 2022

The reports provide actionable insights on different aspects of business such as operations, marketing, sales, etc. Enterprise phone systems offer the resources that businesses need to achieve this goal, including seamless communication, improved customer retention, and increased conversion rates.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 9, 2024

Training Opportunities : By offering opportunities for skill development, you create a culture of innovation and adaptability where employees are better equipped to adapt to evolving challenges. Consider creating an “Innovation Award” or “Customer Excellence Recognition” program to highlight outstanding contributions.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They don’t just think about success for a few customers, they set out to accomplish success for all customers.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

NOVEMBER 11, 2021

Promoter.io , a perfect Qualtrics competitor, is actionable customer feedback and predictive experience management software. It is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. Again, you have a free alternative to Qualtrics here. .

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

AUGUST 25, 2022

Even if organizations have the required information, many do not effectively share it across teams, leaving insights trapped in inefficient organizational silos. This will provide a better context for teams to take action earlier and allows for personalizing interactions and optimizing experiences to boost revenue.

CRM 26

CRM Actionable Insights AI Touchpoint 26

1 to 1

SEPTEMBER 30, 2024

A good experience is explicitly designed to reduce effort on the part of customers, but so much goes on under the surface within a CX organization to make it happen. Ongoing data analysis for actionable insight. And get tips on how to outsmart failure points within CX innovation projects. Technology integration.

Actionable Insights 26

Actionable Insights CX Innovation Technology 26