Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 That’s a lot of shopping carts, checkouts, and happy customers! Prioritize SEO, refine PPC campaigns, and continuously work on conversion rate optimization to maximize visibility and drive sales effectively.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. A robust customer health model offers a solution.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

OCTOBER 28, 2024

Customer Satisfaction (CSAT) Score While NPS tells you if customers will recommend you, CSAT shows you how satisfied they are with specific interactions. Keep an eye on these scores together to get a complete view of the customer journey. Let Customer Feedback Lead Your Product Development with SurveySensum.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2024

This helps improve descriptions, pictures, product quality and customer experience as a whole. Boosts Customer Retention Satisfied customers are more likely to become loyal customers in the long run. report, increasing customer retention by 5% can result in an improvement of over 25% in profit.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Intercom, Inc.

APRIL 21, 2020

Rahul shares a detailed playbook for how to approach segmentation and not lose sight of your customers. Key takeaway: “Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. What is Contact Center Analytics? Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). For instance, a call to an Amazon executive to get your problem solved is customer service.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Totango

FEBRUARY 11, 2022

Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts. In today’s digital environment, B2B customer experience is driven by online and mobile interactions with brands. Why Take B2B Customer Experience Seriously? Inform Customers How You Use Their Feedback.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

SurveySensum

APRIL 16, 2025

Smarter marketing, better sales, and a customer experience that keeps people coming back. Regular surveys help keep your database fresh by prompting customers to update their preferences, contact details, and purchase behaviors. Segment your audience and fine-tune your marketing and sales strategies. The result?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. How to Use SA to Close more Sales featuring JLodge. Employee Engagement Trends of 2019 featuring nGuvu.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Intercom, Inc.

JUNE 14, 2022

CRM software is critical for tasks such as scheduling sales calls, accessing customer data, and analyzing trends across the customer journey – from browsing to buying. CRM software provides 360-degree visibility into what customers and prospects are doing, where their interests lie, and how to approach their individual needs.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Customer retention and churn rates. Sales funnel’s level distribution. It depends? I am probably in the third camp. Let me explain. Awareness of communications.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

PeopleMetrics

DECEMBER 12, 2017

Customer Relationship Management (CRM) pertains to the processes, practices, and software enabling companies to manage and analyze prospect and customer interactions and transactional data throughout a customer’s lifecycle.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

APRIL 28, 2025

If all teams had access to centralized feedback, the product team could react faster, preventing churn and boosting customer satisfaction. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. The goal is to identify patterns, trends, and root causes behind customer behavior.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are.

Sales 52

Sales Omnichannel CRM Social Media 52

Retently

MARCH 14, 2023

That is specifically relevant for subscription-based companies surveying their customers every six months or big-ticket-item ecommerce businesses that inquire about their experience with the product 3 months after the purchase. Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients.

NPS 137

NPS Net Promoter Score Customer Satisfaction Customer Feedback 137

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

MARCH 31, 2021

Types of customer feedback. Customer service feedback. Sales or customer success feedback. Customer feedback can be qualitative , such as a written online review or information a customer shares with an agent or a sales representative about their experience. Sales or customer success feedback.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

VOZIQ

AUGUST 13, 2023

You will also discover how to retain customers through exceptional customer service, building trust and credibility, offering incentives and loyalty programs, and implementing customer retention strategies. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. Thats why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

MAY 15, 2024

You’ll discover strengths, weaknesses and acquisition opportunities Customer retention is one aspect of driving revenue for your business. The other, which takes place long before retention, is customer acquisition. You’ll get real feedback from your target customers at purchase.

Net Promoter Score 78

Net Promoter Score NPS Start-ups Actionable Insights 78

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SugarCRM

MAY 22, 2024

We are thrilled to announce that SugarCRM has recently acquired sales-i , a leading provider of revenue intelligence solution that helps businesses maximize their revenue and profitability. Automate & Accelerate By combining the power of sales-i and Sugar, sales teams can focus on what they do best: selling. ” Aadil A.,

Sales 26

Sales Actionable Insights CRM B2B 26

Retently

AUGUST 23, 2023

Thanks to the higher response rate of B2B NPS surveys, business-to-business companies can have more confidence in their data which allows them to make meaningful, effective decisions to improve customer retention. High retention rates are the golden goose for B2B businesses.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics play different roles in helping businesses provide improved customer service resulting in sales.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth.

CX 136

CX NPS Customer Satisfaction Start-ups 136

C3Centricity

AUGUST 17, 2020

RightNow Customer Experience Impact Report. Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. A 10% increase in customer retention levels result in a 30% increase in the value of the company. Bain & Co.

Social Media 118

Social Media Retail B2C Customer Service 118

Intercom

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Download your copy of the thought leadership paper now. Sound familiar?

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. This starts with delivering a consistent, personalized customer experience (CX), but a lousy experience diminishes the brand value and hurts retention and revenue.

AI 49

AI CRM Touchpoint CX 49

ClientSuccess

DECEMBER 16, 2021

View a complete history of each customer’s goals to understand which goals were completed, incomplete, or canceled. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78