Remove Actionable Insights Remove Customer Retention Remove Sentiment Analysis
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Salesforce has been using its Einstein AI platform since 2016 to offer personalized recommendations and predictive insights for its B2B clients. For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale.

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Each section spotlights a specific facetfrom AI-driven sentiment analysis to industry-specific applicationsshowing how modern techniques aim to fill the gaps left by traditional surveys.

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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Tracks how customer sentiment, retention, and support efficiency have evolved over time.

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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Telstra (Australia, APAC) Telstra leverages social media management tools to monitor customer sentiment and engage proactively.

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Transform Your Feedback Strategy: The Best Confirmit Alternatives in 2025

SurveySensum

You may find it difficult to customize the surveys or feedback tools how you want them. Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors.

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Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

Text Categorization : AI categorizes feedback into predefined topics or custom tags, such as product issues, service complaints, or feature requests. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context.

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Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. What is Contact Center Analytics? Let’s understand each of them.