SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Text and Speech Analytics are Not Created Equal. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit (Now Forsta) Review, Aug 26, 2024 Limitd DIY Customizatione: Just like other platforms, the customization options are quite few with Confirmit. You may find it difficult to customize the surveys or feedback tools how you want them. Then explore the top 10 Qualtrics competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. Improve your Net Promoter Score with NPS text analytics ! SurveySensums Text Analytics streamlines this process.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

OCTOBER 15, 2023

But wait, a word of caution: don’t find yourself scrambling to adjust to every single customer suggestion. Your resources aren’t endless, even if the customer wish list is. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

AUGUST 2, 2024

Efficiency and Accuracy : With ChatGPT you can process and analyze a large number of customer feedback and reviews in a matter of minutes, increasing team productivity and efficiency. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. Get a free demo of our text analytics or survey analytics tools.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Text Analytics and Machine Learning. Best features. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy. How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 3, 2024

Run ad-hoc surveys to gain specific insights into critical areas such as customer churn , drop-off, product satisfaction, and others, so that you can address these specific issues and improve customer retention. By viewing each customer’s individual feedback you gain a deeper understanding of each customer’s experience.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

AUGUST 21, 2024

This dashboard can be customized to fit your business goals and can also be shared with stakeholders and across your team for better alignment of goals. The tool allows you to build a deeper understanding of customer journeys and once the information has been gathered, the key findings and metrics are easy to report to your stakeholders.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Getting the right approach to your survey data can boost customer satisfaction, sales, and loyalty.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 28, 2024

Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line! Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 5.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

NOVEMBER 10, 2023

But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 1, 2023

As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

Customer Service Interaction Customer service representatives are often the human face of your brand during critical moments of the customer journey. Incorporating these dimensions into your customer feedback questionnaire offers a dual benefit. Ready to harness the power of customer feedback?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

AUGUST 19, 2024

Customer Touchpoints Examples After Purchase Customer touchpoints after purchase are interactions that occur after a customer has completed their purchase. Also, this plays a crucial role in customer retention , ensuring that customers remain satisfied and continue to engage with your brand.

Touchpoint 52

Touchpoint Social Media Invoicing Text Analytics 52

SurveySensum

OCTOBER 26, 2023

What is the KPI for Measuring Customer Satisfaction? To truly understand customer satisfaction, businesses rely on KPIs. These KPIs help measure various aspects of customer happiness and provide actionable insights. If the churn rate increases, it means customers are not satisfied.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

OCTOBER 23, 2023

The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The Text Analytics software enables users to get actionable insights from open-ended feedback. It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

SEPTEMBER 12, 2023

Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights. You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

MARCH 27, 2024

Actively soliciting and responding to customer feedback fosters a sense of trust and loyalty, strengthening the relationship between the brand and its customers. Reducing Churn: According to research by Bain & Company , increasing customer retention rates by just 5% can lead to a 25% to 95% increase in profits.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

FEBRUARY 6, 2024

With cancellation surveys, you can identify specific pain points in your product, pricing, or customer service that drive churn. Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Happy customers stick around, right?

Customer Feedback 52

Customer Feedback Start-ups Net Promoter Score Text Analytics 52

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. Prioritizing Customer Follow-Ups AI can help CX teams focus on the customers most at risk of churn, ensuring the right follow-ups happen.

VOC 62

VOC AI Text Analytics Touchpoint 62

SurveySensum

DECEMBER 14, 2023

NPS Only Shows a Single Dimension of Loyalty There are three types of customer loyalty : Advocacy Purchasing Retention Now, when it comes to NPS, it only focuses on one type of loyalty – advocacy. Loyalty involves not only attracting new customers but also retaining existing ones. NPS doesn’t address customer retention.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

MARCH 24, 2025

NPS tracking is the process of creating a continuous cycle of measuring, analyzing, and reviewing your NPS score to understand where you stand in terms of customer loyalty and satisfaction over time. 65% of customers said they have changed to a different brand because of a poor experience , making it crucial to address concerns early.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52