eglobalis

MARCH 30, 2025

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. AI can infer customer sentiment from what theyre already saying or writing. Instead of explicitly asking How do you feel?,

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. What is Contact Center Analytics? Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

If all teams had access to centralized feedback, the product team could react faster, preventing churn and boosting customer satisfaction. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. The goal is to identify patterns, trends, and root causes behind customer behavior.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.

Customer Experience

Sprinklr

OCTOBER 7, 2021

When you understand your competitors’ performance, you can pivot your strategy to what is working for them with the insight and the knowledge that it will work for you as well. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. Manual data collection.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Plus, there are AI-powered recommended replies that help customer service reps work more efficiently.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97