ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

DECEMBER 25, 2024

Example Action: Send a personalized email after purchase, thanking the customer and providing helpful resources or product care instructions. Measure CX Impact on Business Metrics What to Do: Track CX metrics like NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

FEBRUARY 12, 2020

For example, we’ll assign engineers questions related to the product they’re working on, and we’ll assign our Product Education team questions where customers are confused about how to use a particular feature. Capturing actionable insights. New educational content. Shorter wait times for customers.

Engineering 193

Engineering Education Actionable Insights Sales 193

SurveySensum

OCTOBER 17, 2024

It helps you decode the true potential of customer data and open up new growth avenues. By leveraging customer feedback analytics solutions, businesses can gain insights to drive customer satisfaction and loyalty to identify areas where the team falls short. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 12, 2025

They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Route 2 needs focused improvements to boost overall customer satisfaction. This allows you to examine closely the relationships between variables. The takeaway?

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Yaniv Masjedi. YanivMasjedi. Yaniv Masjedi is the CMO at Nextiva.

Customer Service 265

Customer Service Start-ups Gambling Customer Satisfaction 265

InteractionMetrics

MARCH 27, 2025

Its about making customers feel valued, understood, and emotionally invested in your brand. 15 Proven Customer Retention Strategies Below are 15 strategies that leverage these psychological principles to help you increase customer retention and turn you into an expert. Look at HubSpot as an example.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

AUGUST 31, 2023

Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention. Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

JANUARY 8, 2025

They offer innovative ways to enhance communication, increase operational efficiency, and improve customer satisfaction. At HoduSoft, our specialized contact center and VoIP solutions have transformed the way microfinance companies communicate with their customers. This can improve customer satisfaction and loyalty.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Because it provides clear, actionable insights into customer satisfaction and loyalty.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Retently

JULY 3, 2024

This is particularly useful in educational settings, where teachers can use open-ended questions to encourage students to think critically about the material. Customer Satisfaction: Open-Ended Questions Examples Gauging customer satisfaction is essential for any business looking to thrive.

Sentiment Analysis 142

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 142

Intercom, Inc.

MARCH 18, 2021

Or rather, two – conversation topics and custom reports. To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Custom reports are another tool in your toolbox that you can use to get more insight. Thomas: Awesome.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Retently

APRIL 16, 2024

Suitable for a wide range of topics, Likert scales can be can be thus adapted to different contexts and used in almost any field , including: psychology education healthcare business marketing 2. It’s also employed in employee engagement surveys to assess employee satisfaction and engagement within the organization.

Start-ups 102

Start-ups Education Actionable Insights Sentiment Analysis 102

Shep Hyken

SEPTEMBER 16, 2022

Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? in other industries, such as education and healthcare.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Retently

JULY 8, 2024

Loyal customers are not only repeat buyers but also enthusiastic Promoters who help bring in new customers. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. We recommend sending NPS surveys as often as you think customer satisfaction can change.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Totango

APRIL 5, 2019

You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. And with customer success metrics, you can measure whether your efforts are working.

Scorecard 77

Scorecard Actionable Insights Education Customer Satisfaction 77

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

SurveySensum

MAY 16, 2024

Improving Customer Satisfaction: By understanding customer feedback and preferences, businesses can improve their products, services, and customer experiences, leading to higher customer satisfaction and loyalty. What is your level of education? So, yes market research is important.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 1, 2024

Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC).

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Gainsight

OCTOBER 15, 2024

Here’s a snapshot of what you can expect at Pulse Europe 2024: Showstopping Session Content The speaker lineup at Pulse Europe 2024 is designed to enlighten, motivate, and empower you with actionable insights that can elevate your Customer Success strategy.

AI 52

AI Actionable Insights Sports Innovation 52

Gainsight

OCTOBER 15, 2024

Here’s a snapshot of what you can expect at Pulse Europe 2024: Showstopping Session Content The speaker lineup at Pulse Europe 2024 is designed to enlighten, motivate, and empower you with actionable insights that can elevate your Customer Success strategy.

AI 52

AI Actionable Insights Sports Innovation 52

SurveySensum

JUNE 6, 2024

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 13, 2024

You’re about to launch a new product and need quick, actionable insights from your customers. The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. Example : What is your highest level of education? Do you want to leverage your feedback effectively?

Actionable Insights 52

Actionable Insights Text Analytics Social Media Net Promoter Score 52

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Retently

MARCH 26, 2024

For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research. Moreover, different industries might have unique requirements that demand specialized survey tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

InteractionMetrics

APRIL 12, 2016

The point of a customer survey is to learn what you don’t know, and gain insight into what’s driving customer satisfaction and dissatisfaction. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis. Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Lush stores provide a sensory experience where customers can touch, smell, and try products.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes. Customer Satisfaction : Monitor changes in customer feedback and satisfaction levels.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Waypoint Group

OCTOBER 17, 2019

Metrics to gauge product improvement plus customer experience and satisfaction. Actionable insights for more productive and meaningful CSM customer interactions. Concrete customer input removed the guesswork from internal communications.

B2B 40

B2B Actionable Insights NPS Compliance 40

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Gainsight

MAY 18, 2023

According to the company, this “allows organizations that depend on physical operations to harness IoT [Internet of Things] data to develop actionable insights and improve their operations.” Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52