SurveySensum

DECEMBER 30, 2024

Limited Flexibility & Cumbersome User Management: CustomerGauge is very NPS-driven, so other customer metrics like CSAT or CES are largely locked out to get a 360 view of customer satisfaction. Best Features User-friendly design for easy survey creation, customization, and deployment.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

InteractionMetrics

MARCH 13, 2025

We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience. Customer sentiment analysis involves evaluating customer data to understand emotional tonewhether it’s positive, negative, or neutral.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. Customer satisfaction.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. The goal is to guide you through the entire customer experience management process. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Fonolo

JANUARY 12, 2023

Key performance indicators like first call resolution and average handle time help managers keep track of customer satisfaction and agent performance and engagement. The magic comes from machine learning algorithms that sift through millions of data points, spotting trends and monitoring customer sentiment and agent performance.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Because it provides clear, actionable insights into customer satisfaction and loyalty.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MARCH 19, 2025

Powerful Role-Based Dashboards that Give You Key Drivers SurveySensums AI-powered dashboards provide personalized insights to each team member by highlighting the key drivers of customer satisfaction and dissatisfaction. All of this is included at no extra cost! Which one to choose?

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. That said, the question of how to measure customer sentiment can’t be answered with a single approach. Sort the data by customer type.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Execs In The Know

MARCH 4, 2022

Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Benefits of Customer Journey Analytics. Choose a customer journey analytics solution that learns over time.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. 7 Ways to Deliver Awesome Customer Service.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. To gauge customer satisfaction, they run a CSAT survey across multiple channels and receive 2,000+ open-ended responses.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. This process helps you understand brand mentions, customer sentiments, emerging trends, and competitor strategies. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 27, 2025

Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Are you exploring cultural preferences in a new market or measuring satisfaction? Focused goals ensure actionable insights.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Intercom, Inc.

MARCH 18, 2021

Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics. It uses machine learning to surface insights from your conversations while managing them at scale. And that’s super powerful and still very relevant.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

UJET

NOVEMBER 18, 2019

2019 is coming to a close and the customer support industry is moving into the next decade. It’s become even more clear that support expectations are changing, expanding, and require a higher level of diligence to provide the best experience possible for customer satisfaction and loyalty. Messaging Surpasses Voice.

Contact Center 78

Contact Center Machine Learning AI Omnichannel 78

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning. This doesn’t happen without NLP.

AI 64

AI Machine Learning CX Net Promoter Score 64

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. Questions to Understand Customer Satisfaction 1.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. People use it to understand the pulse of the customers whenever they want to test an idea or concept before launching. . Understand customer expectations.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

SurveySensum

JULY 31, 2024

This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Learns and Improves : The AI algorithms are continually trained on the incoming data, allowing them to adapt and refine their models.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. 7 Ways to Deliver Awesome Customer Service.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights. Building a model that drives better outcomes.

Contact Center 60

Contact Center Machine Learning Artificial Intelligence Engineering 60

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Helpt

FEBRUARY 14, 2024

The Process of DDDM Data Collection : Gathering relevant data from diverse sources, including internal databases, social media, and customer feedback. Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. Gain insights into how well your website performs on various devices and optimize it accordingly. The tool comes with industry-specific survey templates that can also be customized according to your survey objectives.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Retently

MARCH 26, 2024

Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Zendesk

JANUARY 25, 2024

Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet. Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Here are a few notable examples.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

eglobalis

DECEMBER 17, 2024

Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty.

Retail 78

Retail Customer Experience Omnichannel Social Media 78