SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Logicalware

OCTOBER 12, 2021

the manufacturing industry, where?quality sold on to customers.?For key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact result in better customer service,?increased increased customer satisfaction?and?loyalty,?and?higher?revenue actionable insight.?These?are

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Retently

AUGUST 23, 2023

The deeper your relationship with your customers, the easier it is to generate feedback and implement meaningful changes. In B2B, close business relationships are a norm, giving you far more power to act quickly on feedback and constantly improve customer satisfaction.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. People use it to understand the pulse of the customers whenever they want to test an idea or concept before launching. . Understand customer expectations.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

Lumoa

OCTOBER 15, 2023

Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs). It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power. Through data.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Shep Hyken

NOVEMBER 11, 2022

According to studies, customers now demand a near-instant response from customer service, with 90% expecting an immediate answer. So it is important to have prompt customer service in place for maximum customer satisfaction.?? . QR codes for product manuals . Claron Kinny is a brand nut.

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. But he is (hopefully) right.

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

JULY 18, 2024

In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. According to her, Australian manufacturers are in the midst of a significant digital transformation, often prioritising it as a top corporate objective.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

JANUARY 8, 2024

To overcome this, the strategic deployment of surveys using a robust customer feedback tool becomes more than critical. The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience.

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. 7 Best Automotive Customer Feedback Tools of 2023 Out of 7 feedback tools, the first automotive customer feedback platform is SurveySensum.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

eglobalis

DECEMBER 17, 2024

Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Customer service/support KPIs.

Social Media 52

Social Media NPS Net Promoter Score Retail 52

Qualtrics

APRIL 14, 2021

Given the size of the customers we deal with if we can transition one or two At-risk customers to become Loyal, it pays for our whole CX program”. Enterprise-size manufacturing B2B brand Tetra Pak is a leader in the field of food packaging and processing, with a mission to make food safe and available everywhere.

B2B 26

B2B Close the Loop CX B2C 26

Qualtrics

JULY 15, 2020

It isn’t just a manufacturer of premium endpoints – it’s the gateway to experiences that bring people entertainment, connection, and joy. It’s not about operational data, it’s about actionable insights. But this information is only valuable if you can turn it into actionable insights. Take Samsung, for example.

Manufacturing 26

Manufacturing Innovation Actionable Insights Entertainment 26

eglobalis

JANUARY 13, 2025

Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences. Additionally, well examine key implementation challenges and offer actionable insights for successful adoption.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433