From Promise to Reality: Turning Your Brand Vision into a Customer-Centric Experience
Execs In The Know
FEBRUARY 21, 2025
The Ipsos CX-MS approach offers a robust 8-step framework to achieve this alignment: Identify Key CX Drivers : Start by analyzing existing customer data, including Voice of the Customer (VoC) survey data, to identify the specific factors that have the greatest impact on customer satisfaction and loyalty for your business.
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