SurveySensum

FEBRUARY 7, 2025

SurveySensums NPS survey dashboard identifies the key drivers behind your NPS score, such as customer service quality, product satisfaction, or delivery times. The dashboard also tracks response rates, trends over time, and completion metrics, providing a clear picture of how your customer satisfaction is evolving.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

APRIL 3, 2023

Customer engagement in retail is important because it boosts brand loyalty. It can also give you a view into what customers actually want from your brand, which can help drive your business strategy. According to the Harvard Business Review, companies at the top of their industries in satisfaction rankings grow revenue roughly 2.5

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52