Uniphore

OCTOBER 4, 2021

He discusses about ‘The Impacts of AI and RPA on the Customer Experience’. Key takeaways from the session: How AI drives predictive analytics and improves customer retention. Future of AI applications to enhance customer satisfaction. Extracting actionable insights from customer interactions with AI.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. To gauge customer satisfaction, they run a CSAT survey across multiple channels and receive 2,000+ open-ended responses.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. However, both tools have drawbacks like steep learning curve, limited customization, expensive pricing plans, etc.

CX 52

CX Sentiment Analysis Text Analytics AI 52

InteractionMetrics

MARCH 27, 2025

Its about making customers feel valued, understood, and emotionally invested in your brand. 15 Proven Customer Retention Strategies Below are 15 strategies that leverage these psychological principles to help you increase customer retention and turn you into an expert. Look at HubSpot as an example.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. SurveyMonkey also scores a 4.4,

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 3, 2025

Context Sentiment Analysis : Unlike basic keyword tracking, AI-powered text analytics can differentiate between sarcasm and genuine opinions. It enables you to understand customer satisfaction levels, take proactive action to manage crises by identifying negative trends early and provide data-driven insights to improve customer experience.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Because it provides clear, actionable insights into customer satisfaction and loyalty.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). It answers the question: How hard did your customers have to work to resolve their issues or achieve their goals? A high-effort experience?

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes. Retently Dashboard 2.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights.

CX 52

CX Social Media Contact Center Compliance 52

Lumoa

APRIL 28, 2024

Choose the Right Platform for You When you start evaluating various platforms, Lumoa stands out as a particularly compelling choice for medium to large enterprises focused on efficiently managing teh voice of the customers. This includes up to 3x in KPIs for businesses that put the customer first.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. SurveyMonkey also scores a 4.4,

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Helpt

FEBRUARY 14, 2024

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. Customer Satisfaction : Monitor changes in customer feedback and satisfaction levels.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

Benefits of using AI in a call centers Implementing AI with your call center software benefits customer service teams and their customers. AI in call centers enhances customer satisfaction by helping teams offer faster support. Here are a few notable examples. Will AI replace call center agents?

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SugarCRM

DECEMBER 14, 2023

It can also help manufacturers: Assess risks Find trends Predict outcomes Evaluate customer satisfaction Enhance the decision-making process Types of Data Analytics There are various types of data analytics, each serving a different purpose. Below are some of the main types of data analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Hodusoft

NOVEMBER 1, 2022

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SugarCRM

OCTOBER 3, 2024

They help companies streamline customer interactions, manage data, and boost customer satisfaction and ROI. If you’ve been researching CRM systems, you’ve probably come across two main types: analytical vs. operational CRMs. Want to know which customers are likely to churn?

CRM 26

CRM Predictive Analytics Sales Social Media 26

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences.

AI 411

AI Predictive Analytics Sentiment Analysis E-commerce 411

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52