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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds.

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. Companies like IKEA, Samsung, Software AG, and Toyota exemplify this principle.

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Think of the star rating prompt right after an Uber ride, or the thumbs-up/down after a Netflix episode.

AI 356
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Designing a differentiated B2B experience – a 22 step challenge

ECXO

If you need to rethink your CX offer, or haven’t got started, time is not on your side. The pandemic has only speeded up these changes. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience. A persona is an archetype of your ideal customer.

B2B 390
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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

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Actionable Insights: What, Why and How

Lumoa

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

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Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth. Start where you are.