InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. Join us as we delve into the power of CX surveys and how they can transform your SaaS business.

CX 133

CX NPS Customer Satisfaction Start-ups 133

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Or, in our words, bad data in, bad insights out. Act on the insights: Prioritize improvements and measure outcomes.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

Callminer

FEBRUARY 27, 2019

Customers are very responsive to positive and negative treatment, and a little can go a long way for both.” — Nick Metka, CEO of Insight, The Essential Guide to Voice of the Customer , Gainsight; Twitter: @gainsighthq. Choose a customer survey methodology that aligns with your brand.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

OCTOBER 11, 2024

This is where Quality Assurance tools come into play—they help pinpoint inconsistencies, monitor agent customer service performance, and highlight areas for improvement. By integrating these tools into your operations, you transform routine customer exchanges into opportunities for building stronger relationships and driving better outcomes.

Retail 133

Retail Scorecard Sentiment Analysis Customer Service 133

Zendesk

MARCH 31, 2021

Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? It includes: insights, opinions, reactions, preferences, and complaints about the company’s products or services.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Customer Service Life

MARCH 15, 2019

This article first appeared on CX Accelerator on January 7, 2019. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 64

AI Machine Learning CX Net Promoter Score 64

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). It answers the question: How hard did your customers have to work to resolve their issues or achieve their goals? A high-effort experience? Even better?

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

SurveySensum

SEPTEMBER 1, 2023

The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign. When you have all the survey information, you can use it to boost your marketing strategy. Not convinced just yet?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Execs In The Know

AUGUST 12, 2024

Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Contact us for personalized solutions to your unique business challenges.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Zendesk

DECEMBER 15, 2021

Gathering customer feedback can help you see trends, understand what people want, and find ways to improve your product or service. Even though we know it’s crucial to gather feedback, it can sometimes be hard to know how to design a customer survey that actually works. How does it connect to your customer journey?

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Retently

MARCH 14, 2023

Understanding these differences and how they complement each other can help brands achieve a broader CX perspective. Concept Product reviews are written evaluations of a product by customers who have purchased and used it. Yet, NPS surveys impact customer experience and the ability to identify and retain its most valuable clients.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

SurveySensum

FEBRUARY 4, 2025

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Your customers, employees, and patients trust you with their data.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

SEPTEMBER 24, 2024

DIY Capabilities : The tool lacks robust customization capabilities which makes it difficult for users to make edits to surveys. SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). According to a McKinsey study , 70% of buying experiences are based solely on how customers feel treated.

Net Promoter Score 145

Net Promoter Score Customer Experience Social Media NPS 145

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It has limited customization options in lower-tier plans and limited analytics.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Execs In The Know

FEBRUARY 21, 2025

The use of mystery shopping involves trained individuals acting as regular customers to evaluate specific aspects of the customer experience, offering a firsthand, unbiased assessment of how well your brand promise is being delivered. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

The use of mystery shopping involves trained individuals acting as regular customers to evaluate specific aspects of the customer experience, offering a firsthand, unbiased assessment of how well your brand promise is being delivered. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Lumoa

APRIL 14, 2023

Using Lumoa to help map the customer journey – Tracking and monitoring feedback from each stage! Button URL mailto:email address for surveys – added to this guide. Actionable Insights – added to this guide. Insights new UI with happy/sad faces – added to this guide.

Touchpoint 78

Touchpoint Actionable Insights Start-ups Customer Survey 78

SurveySensum

APRIL 12, 2022

Do you want to know how your customers feel about your products/ services, or what your employees feel about your organization? . Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. So that you can monitor and provide enhanced experiences to your customers. Powerful Dashboards.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Customer survey, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JULY 25, 2023

By avoiding them, you can create B2B customer surveys that yield reliable, and meaningful data. The same holds for B2B surveys. Before diving into the world of customer surveys , it’s crucial to identify your objective. When conducting their B2B customer survey, they meticulously segmented their client base.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

SEPTEMBER 19, 2024

Affordability : Zykrr is not a cost-effective customer feedback tool, meaning it is not an ideal choice for small to medium-sized businesses. CX Consultation : New to the world of CX and need assistance? Text Analytics : So, you have gathered the data via surveys, what’s next? Well, forget it with Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement. holidays, Black Friday).

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

JULY 8, 2024

Loyal customers are not only repeat buyers but also enthusiastic Promoters who help bring in new customers. Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. Sorting through this data to find actionable insights can be challenging.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Execs In The Know

OCTOBER 14, 2024

AI customer feedback analysis can help businesses gather feedback effectively, understand it, and act on it faster—helping them to deliver a better customer experience (CX) and improve agent performance. If you have a small business or startup, manually collecting and monitoring customer feedback might not be too difficult.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Zendesk

JUNE 17, 2022

Putting all your customer feedback in one place will help keep the information organized, save team members time, and make interpretation and management easier. Send actionable insights to decision-makers. Customer feedback management begins with the right tools. Scattered information is hard to find and use.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 14, 2023

5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) 5) Doorbell.io Not just that.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 30, 2024

It’s time to create lucrative and many survey designs without the concern of hidden costs. LitmusWorld is a CX tool that offers basic DIY capabilities for managing surveys and touchpoints. Let’s dive into the depth of each tool and analyze their key features, and other offerings to better manage your customer expectations.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52