Callminer

FEBRUARY 27, 2019

Customers are very responsive to positive and negative treatment, and a little can go a long way for both.” — Nick Metka, CEO of Insight, The Essential Guide to Voice of the Customer , Gainsight; Twitter: @gainsighthq. Choose a customer survey methodology that aligns with your brand.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Execs In The Know

FEBRUARY 21, 2025

So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

So, how do you make sure that every single customer is experiencing the brand the way you intended? Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

CX Journey

MARCH 31, 2016

Traditional models of data collection and customer research result in a variety of pitfalls, rendering the information obtained only fractionally useful at best. For example, customer surveys cannot objectively measure a store’s performance because survey respondents are prone to their own bias and subjectivity.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39