SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable.

Compliance 52

Compliance Start-ups Healthcare AI 52

InteractionMetrics

APRIL 12, 2016

The point of a customer survey is to learn what you don’t know, and gain insight into what’s driving customer satisfaction and dissatisfaction. But common sense and extensive research proves that “the market works”; customers reward companies that provide superior experiences. Not at all. Then listen.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

SEPTEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled experience management platform that helps businesses improve their customer experience, enhance their employee experience, and optimize their product development. Best Features : The tool provides a role-based dashboard that can be customized for different managers depending on their roles.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JULY 30, 2024

They allow businesses to: Engage with a large number of customers at the same time. Customize questions to match the specific needs and objectives of the audience. Engage with customers in a non-intrusive manner. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 12, 2023

In James’ scenario, the software strategically timed the survey, resulting in valuable insights. Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. This highlights the importance of in-app surveys. But, what are In-App Surveys?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. Shift to modern thinking for Customer Service value truths in your current strategic planning. Customer Service rescues value from churning to competitors. And it should NOT be a revenue center.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Retently

DECEMBER 4, 2019

Ideally, you would want to reduce your churn rate and increase the growth rate, so that you could serve the maximum number of customers and build up revenue. CSAT helps you assess the number of holes in your bucket, and provides actionable insights for solving them. Here’s how: Detractors Bring Your Sales & Profits Down.

Net Promoter Score 97

Net Promoter Score NPS Social Media Start-ups 97