SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. The platform offers expert recommendations and spots potential errors in your surveys or forms.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

AUGUST 5, 2024

Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Because it provides clear, actionable insights into customer satisfaction and loyalty. It has limited customization options in lower-tier plans and limited analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Not just that, the survey builder comes with DIY capabilities. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. It lets the users customize survey wording and do much more to personalize the AI surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

You can launch any type of survey in less than 10 minutes. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. Users can create different surveys like product, customer, and employee surveys in multiple languages.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

InteractionMetrics

MARCH 20, 2025

We hunted for platforms that turn feedback into action and scale with your ambitions. Not every company needs customer experience software. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52