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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

eglobalis

Over the years, he has established himself as a pioneer, helping leaders, teams, and organizations navigate a rapidly changing world with actionable insights and a profound understanding of technology’s potential. WTF) – Defining Customer Experience (CX) What’s the Future of Business? What’s the Future of Business?

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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 304
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May the Customer Experience (CX) Force be with you!

ECXO

May the CX Force be with you! The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. CX Ownership : Empower every employee to be a part of the customer experience strategy.

CX 296
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Introduction In todays digital age, the relationship between technology and customer experience (CX) has become almost inseparable. For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale.

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One Journey to Rule Them All: What Frodo Can Teach Us About Customer Experience

ECXO

So, when it came time to continue my series on What CX lessons we can learn from movies, there was no way I could leave Frodo and his epic journey out of it. Believe it or not, theres a lot that customer experience (CX) professionals can learn from his journey. Actionable Insight: Break down silos between departments.

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Building a Great CX Team

CX Accelerator

In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up. The 8 skills required by any CX team are: Strategy. Customer Insights/Measurement/Analytics. For this reason, we have included measurement with customer insights.

CX 307
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How BSN Sports Successfully Integrated AI Into the Brand’s CX Strategy

Execs In The Know

For CX leaders, the lesson is clear: Meet apprehension with engagement. Watch the full webinar on-demand to explore more actionable insights for your team, including: Debunking the Myths: Addressing the biggest fears and misunderstandings surrounding AI in CX—like “Will AI make our service less human?”

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