ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Intercom

MAY 31, 2022

We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. and Now What?’

Contact Center 48

Contact Center CX Healthcare Social Media 48

ClearAction

JULY 11, 2023

Championing brand integrity is the top purpose of your CX team. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. 3) Stop Making Customer Service a Revenue Center! I love it.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48