SurveySensum

DECEMBER 18, 2024

Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family. Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts!

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Execs In The Know

MARCH 13, 2023

Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Retently

NOVEMBER 29, 2024

What is one thing we could have done differently to improve your first experience?” – The question focuses on actionable insights to refine the first impression. It concludes with actionable insights for improvement. With Retently, you’re not just collecting data – you’re uncovering actionable insights.

Start-ups 123

Start-ups Retail Actionable Insights Hospitality 123

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

AUGUST 2, 2024

Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Lumoa

OCTOBER 15, 2023

of respondents mentioned that the other departments didn’t really see how CX initiatives made a difference. There are various CX platforms that can do that. It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. To learn more about this and other critical CX topics, register for Execs In The Know’s Customer Response Summit Clearwater.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Shep Hyken

JANUARY 9, 2023

We start with my friend and fellow CX expert Dan Gingiss, who shares a list of 45 items, including the best books to buy and podcasts to listen to. TravelDailyNews) Excellent customer service is crucial in the hospitality industry, where customers often play an active role. My Comment: There are some good predictions in this article.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Zendesk

SEPTEMBER 21, 2023

Akin AI Agent (Support) automates guest communication to drive direct bookings for hospitality operators. The app helps you draft perfect support email replies through smart AI responses based on your hospitality business data and provides configurable response styles to match your business voice.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Shep Hyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. QR codes in hotel check-ins and rooms .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. A well-written question sets the stage for clear, actionable insights, while a poorly written one can leave you scratching your head over vague or useless responses.

Touchpoint 92

Touchpoint Actionable Insights Start-ups Customer Satisfaction 92