SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. Analyze Your Target Market with the CX Experts at SurveySensum!

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 23, 2023

But that’s not all, the platform also provides CX experts who help you streamline your feedback process to get maximum value. It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback.

NPS 52

NPS Social Media Outlook Text Analytics 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Implementing CX processes and data collection to close this gap is critical to understand the potential for churn and take the right steps to improve retention. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SurveySensum

SEPTEMBER 11, 2023

CMRR specifically helps identify contracted revenue, which is often considered more predictable and less prone to churn, providing a clearer picture of your future revenue outlook. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

NOVEMBER 26, 2024

This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget. Qualtrics, Medallia, and SurveySensum – The Introduction Qualtrics and Medallia are well-known industry leaders in CX tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals. Is there an app like Google Forms for Outlook?

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

NOVEMBER 25, 2024

Using Medallia for your CX goals? Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

Comm100

MAY 21, 2019

Expo 2019’s theme was “Navigate the tides of transformation” and as well as covering a lot of the type of best practices CX pros are familiar with, the Expo contained a lot of fresh topics and technologies too. You can read my longer writeup of this session over at CX Accelerator.). Next up is Ginger Hardage.

Contact Center 73

Contact Center NPS CX Outlook 73